In this podcast I will speak about the poor customer service I had a Pick n Pay store and I wish to speak about that enough is enough. Customer service levels are dropping all over, and nobody seems to bothered about it.
Adam Ramshaw, founder of Genroe, talks about common mistakes companies make when they adopt the Net Promoter System (11:28), his views on benchmarking (25:16) and how service companies are looking to manufacturing for new ways to improve perfor