Jeannie Walters, CCXP is an award-winning customer experience expert, international keynotespeaker, and Founder of Experience Investigators, a firm helping companies increase sales andcustomer retention through elevated customer experiences.Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,”Jeannie is considered the leading authority for improving both employee and customer relationships.Jeannie is a charter member of the Customer Experience Professionals Association, having workedwith numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, andJPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than500,000 learners; and a Professional Member of the National Speakers Association, speaking totens of thousands of people across three continents.