Matt Wolk of Neustar and Jim Beck from MRS discuss using unique behavioral intelligence through calls and emails to optimize outreach attempts and maintain RPC rates, all while complying with Reg F. Support the show

ACA Cast: The Merits of Industry Lawsuits

Jul 26th, 2021 26m 7s

In this episode of ACA Cast, ACA International Board Member and Co-Managing Partner at Kaufman Dolowich Voluck in Philadelphia Richard Perr, talks with ACA Director of Education Kelli Krueger about the ins and outs on how member agencies should

Implications of TransUnion v. Ramirez on Standing for Class Certifications and Class Actions

Jul 8th, 2021 35m 2s

The TransUnion v. Ramirez decision from the U.S. Supreme Court is likely to have massive implications for standing for class certification and class actions, and potentially for the en banc petition seeking a rehearing on the panel opinion iss

Driving Business Growth Through Technology

Jun 10th, 2021 36m 50s

In this episode, ACA International Director of Education Kelli Krueger talked with founder of Emprise Technologies Marc Savage. Savage shared what an agency needs to do to stay relevant, and ultimately remain in business, during this technolog

Checks and Balances on Federal Medical Debt Collection Legislation

May 28th, 2021 30m 5s

The U.S. House of Representatives passed the Comprehensive Debt Collection Improvement Act, H.R. 2547, May 13, mostly along party lines, which means the U.S. Senate could now consider the bill with extensive reforms to debt collection. In this

Bringing Negotiations to Collections

May 27th, 2021 1h 7m

Have you ever wondered how a hostage negotiator would handle a tough collection or sales call or how they would tell you to negotiate a tough conversation with your significant other? Did you know there is such thing as a negotiations coach? L

Connecting the Dots in the 11th Circuit Hunstein Case

May 4th, 2021 44m 57s

This is not the first place you’re going to hear a discussion about the new ruling from the 11th Circuit Court of Appeals on third-party disclosures and letter vendors. But in Hunstein v. Preferred Collection and Management Services, the more y

ACA Cast: Best Tools for Business Continuity in 2021

Apr 29th, 2021 18m 9s

The latest episode of ACA Cast features KG Hawes, a technology company that focuses on delivering software and providing IT security services for the financial services, government, and health care markets.Jason Rhodes, business development man

Looking Ahead Following U.S. Supreme Court Decision in Facebook v. Duguid

Apr 7th, 2021 24m 27s

On a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman and ACA Director of Education Kelli Krueger revisit their December 2020 discussion on cases likely to impact the ARM industry following the U.S. Supreme

ACA Cast: Building Relationships in the ARM Industry

Mar 22nd, 2021 27m 58s

On the latest episode of ACA Cast, ACA’s Director of Education Kelli Krueger talks with Matt Campbell and Bobbie Blue from Renkim’s business development team about the company’s history and transformation into an employee-owned business. Suppor

Modernizing Your Collection System

Feb 18th, 2021 29m 56s

On the latest episode of ACA Cast, ACA International’s Director of Education Kelli Krueger and Nags Odedra, client partner at FICO, discuss the ins and outs of making sure your collection system is future proof. Support the show

Building Conversations with AI

Jan 13th, 2021 21m 20s

On a new episode of ACA Cast, Kirby Miller, sales director for Interactions, discusses conversation AI with ACA International’s Director of Education Kelli Krueger. Support the show

ACA Cast: Getting Started with Text Messaging

Jan 6th, 2021 26m 23s

On a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger.Support the show

ACA Cast: Supercharging Agent Productivity with AI

Dec 17th, 2020 47m 54s

On a new episode of ACA Cast, Matt Maloney of FFAM360 Alliance Group of Companies and Shantanu Gangal, CEO and founder of Prodigal, dive into artificial intelligence and call flows in a discussion with ACA Director of Education Kelli Krueger. S

Putting a Bow on the TRACED Act

Dec 10th, 2020 22m 17s

Tune in to this comprehensive episode of ACA Cast for a recap of the Federal Communications Commission's requirements to implement the TRACED Act as well as its impact on the accounts receivable management industry in the year ahead with Leah D

Case by Case Basis: Member Attorneys Review Pending Court Decisions

Dec 7th, 2020 34m 10s

On a new episode of ACA Cast, Balch & Bingham attorneys Jason Tompkins and Jonathan Hoffman dive into pending cases likely to impact the accounts receivable management industry in a discussion with ACA Director of Education Kelli Krueger.Suppor

Making a Difference in the Modern ARM Industry

Dec 2nd, 2020 19m 39s

ACA Director of Education Kelli Krueger talks with Applied Innovation Inc. Vice President of Business Development Harry Strausser III about the evolution of technology in the industry. Support the show

Tips to Operationalize the CFPB’s Debt Collection Rule

Nov 24th, 2020 16m 52s

ACA’s Corporate Counsel Colin Winkler recently talked with Actuate Law Corporate Counsel Lauren Valenzuela to get insights on how her company is tackling compliance planning with the Consumer Financial Protection Bureau’s final debt collection

Text Talk

Oct 19th, 2020 45m 19s

There is a paradigm shift to texting agents on the horizon for the accounts receivable management (ARM) industry, Mike Cantrell, president of Solutions by Text, explains in an interview with ACA International’s Director of Education Kelli Krueg

Compliance Under the California Consumer Privacy Act

Sep 18th, 2020 42m 20s

It’s a brand-new world in terms of data privacy, according to June Coleman, managing attorney at the California office of Messer Strickler Ltd., on this new episode of ACA Cast focused on compliance with the California Consumer Privacy Act (CCP

Answer the Phone so a Debt Collector Can Help

Jun 5th, 2020 17m 9s

Consumers facing hardships have a better chance of resolving them when they communicate with debt collections professionals.The COVID-19 crisis has brought out the best in humanity as individuals, communities and corporations have found creativ

COVID-19: Working in a New Environment

May 28th, 2020 10m 48s

There’s no question that the COVID-19 crisis has presented many unforeseen challenges and opportunities that could become the “new normal” as we flatten the curve and transition back into the office environment. In this episode of ACA Cast titl

A Closer Look at M&As

May 19th, 2020 6m 41s

Collectors Insurance Agency pros discuss ways M&As impact your bonds, licensing and insurance.If a merger or acquisition is in your company’s future, then this episode of ACA Cast titled, “A Closer Look at M&As” is must listen-to podcast for yo

Identity Theft: Don’t Fall Victim to the Threat

May 19th, 2020 7m 33s

Financial losses associated with identity theft seem to expand each year despite the safeguards and ongoing educational information published by government, financial and consumer groups. In this episode of ACA Cast titled, “Identity Theft: Don

Alliance ACA is Here for You

Apr 2nd, 2020 13m 3s

When Larry Steller, owner and CEO of Quality Asset Recovery LLC, was looking for a new dialer program for his agency, he knew he needed an efficient option that wouldn’t be a cost burden. Being a small business in the industry, those factors w