In this episode of Access On Air, Meg Sutton, a product manager at NHA speaks with Michelle Heller, NHA content strategy and an allied health educator focused on medical assisting and phlebotomy as well as Lisa Davila, RN, director of service excellence at Platte Valley Medical Center about the importance of soft skills in healthcare. They dive into how to teach these skills, touching on how it can be difficult to teach, and then discuss how these soft skills are evaluated, starting at the first interview.