Episode 435 - Make Them Smile: Why Customer Satisfaction is the Key to Sustainable Growth with Dr. Sulman Ahmed
Episode 435 - Make Them Smile: Why Customer Satisfaction is the Key to Sustainable Growth with Dr. Sulman Ahmed
Episode 435 - Make Them Smile: Why Customer Satisfaction is the Key to Sustainable Growth with Dr. Sulman Ahmed
Can cultural shifts transform an entire industry?
Meet Dr. Sulman Ahmed, who, by following his deeply rooted belief in customer service excellence reshaped his industry and transformed his business into a massive success.
In this episode, we learn from Dr. Sulman Ahmed about the difference adjusting a company's culture to customer satisfaction can make, how to face life challenges with resilience and perspective, and why having a clear vision is crucial to succeed. Dr. Ahmed is the Chairman and CEO of DECA Dental and the Author of "Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth."
He is passionate about putting customers' needs first and developed a patient-centered model that turned DECA Dental into a reference for excellence, the recipient of several awards, honors, and recognitions. Dr. Ahmed also achieved many honors and awards, like the Ernst & Young’s Entrepreneur of the Year in 2017 and Glassdoor’s Top CEOs list in 2021, among many others.
Throughout our conversation, Dr. Ahmed shared the story of how he went from being homesick and almost returning to Zimbabwe to owning and leading one of the largest privately held dental companies in the US. You'll also hear Dr. Ahmed's thoughts on effective leadership, building a legacy, the benefits of shaping a culture focused on customer satisfaction, and much more.
Tune in to Episode 435 and discover why making your customers smile is the shortcut to experiencing rapid and sustainable growth in your business.
Some Questions I Ask:
Please tell us about yourself, your background, and any turning points that had a significant impact on your life (2:40)
When did you realize it was time to start working on your business instead of in your business? (12:00)
In This Episode, You Will Learn:
Dr. Ahmed talks about why he decided to write his book (7:00)
It takes ten years of being good every day to become great at something (10:00)
Dr. Ahmed shares one of the most important lessons he learned as an entrepreneur (14:40)
Why you should "make things personal" (16:40)
Connect with Dr. Sulman Ahmed:
Book: Dr. Sulman Ahmed - Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
Becoming Your Best Resources:
Becoming Your Best University Website
Email: support@becomingyourbest.com
Book: Becoming Your Best: The 12 Principles of Highly Successful Leaders
Book: Conquer Anxiety: How to Overcome Anxiety and Optimize Your Performance
Facebook Group – Conquer Anxiety
Hosted on Acast. See acast.com/privacy for more information.
From The Podcast
Becoming Your Best | The Principles of Highly Successful Leaders
How do you feel about your personal and professional life? Many people feel like they or their teams are stuck in a mediocrity trap. The question is how do you take where you are today and make it better and overcome seemingly insurmountable obstacles to your success? Not only that, but how can you inspire your children or employees to do the same and become their best? In the Becoming Your Best podcast, Steve and Rob Shallenberger will help you uncover the principles of highly successful leaders. This podcast will give you the tools and processes to help you become the person, parent, partner, or leader that you’ve dreamed of becoming. This podcast also gives leaders and their teams the tools and know-how to break down performance barriers, achieve huge results, and be the disruptive company in their industry. When collectively applied, our signature 12 principles will have a profound impact on the revenue, culture, innovation and productivity of any organization in any industry. You will discover how to make communication easier and clearer, live in greater peace and balance, manage your time effectively, more persuasively lead others with an inspiring vision, and how to embrace change—not fear it. As the global authority on leadership training, Becoming Your Best teaches people how to follow their own path to success using the 12 Principles discovered by founder Steven Shallenberger in his 40+ years of research as a business leader. Countless key executives, organizations, athletes, teachers, and individuals worldwide have come to rely on these principles and processes. Becoming Your Best is packed with advice, tools, and examples for turning your thoughts into action, motivating yourself and those around you, inspiring teams to solve problems creatively, and building the life you’ve always dreamed of. Click subscribe to get a new podcast episode every Thursday. Hosted on Acast. See acast.com/privacy for more information.Join Podchaser to...
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