Chris Lavoie leads Gorgias' technology partner program as their Technology Partnerships Lead. About 2 years ago he was their only Technology Partnerships Manager. Since then, Gorgias' technology partner program has grown to a team of 6, become a million-dollar ARR channel, and launched an app marketplace with 75+ integrations.

In this interview, he shares advice for growing a partnerships team, what he looks for when hiring tech partner managers, advice for the interview process, metrics and tools for measuring the success of tech partnerships, and how he decides and audits his investment in new and existing partners.

Gorgias is an end-customer engagement help desk SaaS platform for direct-to-consumer brands to power their customer communications both pre- and post-purchase.  Learn more at: https://www.gorgias.com/

--
Want to access more content on technology partnerships, integrations, and APIs? Check out our blog and resources page here:

Download the Report on the State of Integrations and APIs at 400 SaaS Companies: https://www.pandium.com/resources/download-the-report-on-the-state-of-integrations-and-apis-at-400-saas-companies

Partnerships & Product Management Resources: https://www.pandium.com/resource-center
-- 

To network with others working on building integrated SaaS tech partnerships apply to join our 1100+ member group here: https://www.saasecosystemalliance.com/