The Future of Customer Experience
Released Wednesday, 5th August 2020
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The Future of Customer Experience
The Future of Customer Experience
Wednesday, 5th August 2020
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An interview with Vic Sithasanan, Chief Growth Officer of Everise DX. We cover the following topics:
- Delivering value not just cost savings from customer experience services.
- Combining human and digital expertise to improve on CX, helping provide valuable feedback on products at beta stage and managing multiple digital channels.
- The experience of work at home programs
- Systematic Insights case study of how costs can be saved.
- Natural Language Processing (NLP) - the challenges and achievements
To find out more about Everise and connect with Vic you can reach out via LinkedIn: https://www.linkedin.com/in/vicsithasanan/
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Business in Asia
A discussion on the latest technology, innovations and new ideas for businesses in Asia. We talk with executives around the region in simple terms about how their business helps customers, what challenges they have overcome and new ideas they are working on that will provide something unique in their marketplace.Join Podchaser to...
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