Chuck Hoffman has been working in Information Technology since 1983. His expertise lies in IT Service Operations which means he manages the team that keeps the enterprise up and running. We discuss teamwork, customer service, problem solving, and how ideas can come out of the most unforeseen circumstances. Given his entire career has evolved in parallel with IT’s development, this episode provides the perfect blend of history in the technology field along with how one can turn negative energy into a positive change that can help others. Recorded in Summer of 2017.