Doug Noll, an award-winning author, speaker, and trainer, shares his journey from being a trial lawyer to becoming a peacemaker and mediator. He discusses how his practice of Tai Chi and the realization of the limitations of the legal system led him to make the decision to leave his law practice and pursue a career in conflict resolution. Doug also explains the concept of affect labeling, a three-step process that involves ignoring the words, reading the emotions, and reflecting back the speaker's emotions using U statements. In this conversation, Doug Noll discusses the power of affect labeling and its ability to de-escalate conflicts and build rapport. He explains how affect labeling can be used in various contexts, such as parenting, coaching, and sales. Noll emphasizes the importance of emotional mastery and the role of emotions in effective communication. He also challenges the notion of competition and highlights the value of serving others and creating a more peaceful world. Noll provides resources for further exploration of affect labeling and offers workshops, coaching, and training.
Connect with Doug via his website www.dougnoll.com
Takeaways
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