Ashley Haynes-Gaspar, COO for Microsoft Business Applications and Industry Clouds, talks with host Gemma Milne about key supply chain topics like how to coordinate stakeholders across your organization around your supply chain strategy, how to

How technology impacts humanitarian efforts, with IRC’s Daniel Coughlin

Jan 19th, 2022 29m 44s

Daniel Coughlin, Director of Data Insights, Systems, and Architecture at the International Rescue Committee, talks with host Gemma Milne about how the IRC’s work in Syria and Afghanistan, how specific technologies actually help people in need,

Supply Chain pain points and progress, with Mark Weimann

Jan 5th, 2022 29m 2s

Mark Weimann, Microsoft Dynamics 365 Supply Chain Management senior technical specialist, returns to talk with host Gemma Milne about what’s changed since their October 2020 conversation, and what hasn’t. Topics include the impact of supply cha

Be our guest: how tech helps small hotels act big, with Gautam Swaroop

Dec 15th, 2021 28m 50s

Gemma Milne talks with Gautam Swaroop, CEO of OYO International, about the impact of COVID-19 on the travel and hospitality industries, the role of technology in helping property owners respond to changes in what customers want and expect from

How AI improves medicine from diagnosis to cure, with Chad Robins

Dec 8th, 2021 24m 13s

Gemma Milne talks with Chad Robins, co-founder and CEO of Adaptive Biotechnologies, about his company’s work in the emerging field of immune medicine, how they use technology to drive innovation, and the potential for their work to create furth

Making retail experiences more intelligent, with Augusto Modigliani

Dec 1st, 2021 25m 25s

Gemma Milne talks with Augusto Modigliani, Chief Marketing Officer at digital signage, analytics, and marketing automation company Beabloo. They discuss expectations for the impact of technology on online and offline shopping; how companies are

How Mars keeps people at the center of digital transformation, with Carol Van Den Hende

Nov 17th, 2021 20m 51s

Gemma Milne talks with Carol Van Den Hende, Senior Digital Transformation Director at Mars, Inc., about how digital transformation at the company is helping reshape the customer and employee experience, and how to maintain a human-centered cult

5G powers a new era for IoT and edge computing, with Neha Gandhi Vijay

Nov 10th, 2021 26m 37s

Gemma Milne talks with AT&T’s Assistant VP of Strategic Alliances, Neha Gandhi Vijay, about understanding edge computing in the context of IoT and 5G, which industries and verticals AT&T is exploring opportunities with 5G and edge computing, bu

The changing world of cloud CRM, with Chris Cognetta

Nov 3rd, 2021 35m 33s

Gemma Milne talks with Chris Cognetta, CongruentX’s Chief Technology Innovation Officer, about how cloud environments can help companies align their technology and operations to improve customer experiences and the importance of focusing on bus

Super apps for smart cities, with Shyam Sunder

Oct 27th, 2021 25m 57s

Gemma Milne talks with Shyam Sunder from PayiQ about the growing trend of super apps and their impact on service delivery and the customer experience, and the implications they might have on the concept of connected cities. Topics of discussion

The intersection of physical and digital experiences, with Jane Alexander

Oct 6th, 2021 32m 2s

Gemma Milne talks with Jane Alexander, Chief Digital Information Officer, about the impact of its Open Access and ARTLENS Gallery initiatives, the technologies behind them, how her team got critical stakeholder buy-in from the CMA board, and ho

Building the pipeline of future female engineers, with Dr. Tarika Barrett

Sep 22nd, 2021 36m 49s

Gemma Milne talks with Dr. Tarika Barrett, CEO of Girls Who Code, about their initiatives to close the technology gender gap, including certain data-driven responses and research, the importance of role models, global differences related to thi

Connected products and the circular economy, with Annie Gullingsrud

Sep 15th, 2021 34m 51s

Gemma Milne talks with Annie Gullingsrud, Chief Strategy Officer at EON, about the impact of IoT on fashion, understanding the “identification problem” in the clothing circular economy, why her company prioritizes customers over technology, and

Closing the customer feedback loop, with Liz Miller

Sep 1st, 2021 40m 45s

Gemma Milne talks with Liz Miller, from Constellation Research, about how vital capturing the voice of the customer is for businesses to build their customer experience, as well as its direct impact on achieving their revenue and growth goals.

Xerox’s big bet on automation pays off, with Stephen Miller

Aug 11th, 2021 31m 39s

Gemma Milne talks with Stephen Miller, Vice President, Analytics and Automation, at Xerox about his work with robotic process automation, how it can be a driver for broader digital transformation, and some of the unexpected benefits he has seen

How connected infrastructure will reshape our world, with Peter Torrellas

Aug 4th, 2021 33m 54s

Gemma Milne talks with Peter Torrellas, Vice President and Partner at Siemens Advanta, about what the word “infrastructure” means today, what more connected infrastructure systems means for the business world, how to understand the vision of “s

Intelligent automation and the rise of microfactories, with Amar Hanspal

Jul 28th, 2021 28m 12s

Amar is the founder and CEO of Bright Machines, the leader in software-defined manufacturing. Bright Machines has been named a World Economic Forum Technology Pioneer, a BloombergNEF Pioneer, and ranked by Forbes as one of America's most promis

What’s driving today’s M&A surge, with Mike McIsaac

Jul 21st, 2021 27m 49s

Gemma Milne talks with Mike McIsaac, CEO and managing director of Baker Tilley Canada Corporate Finance, about his experience in the world of mergers and acquisitions. From the challenges of merging or acquiring companies across international b

Improving access to health care from 7,000 miles away, with Michael Marin, MD

Jul 14th, 2021 32m 37s

Gemma Milne talks with Dr. Michael Marin, of the Mount Sinai Health System, about his role developing a shared surgery model as part of a pilot program to expand delivery of same-day surgery and surgical training, the key technologies that make

Why inclusion is leadership, with Ruchika Tulshyan

Jun 30th, 2021 41m 34s

Gemma Milne talks with Ruchika Tulshyan, founder and CEO of Candour, about her work helping companies create strategies for improving diversity and equity in the workplace. Learn key insights including the main factors that have helped build mo

Reshaping the office for a hybrid workforce, with Dan Montroy and Steven Andersen

Jun 23rd, 2021 33m 38s

Gemma Milne talks with Dan Montroy and Steve Andersen, principals at interior design firm MADGI, about how trends in remote and hybrid work are transforming the world of office space design and architecture.About Dan Montroy, AIA:Dan has been a

Taming big data in manufacturing, with Jon Sobel

Jun 16th, 2021 35m 18s

Gemma Milne talks with Jon Sobel, co-founder and CEO of Sight Machine, about the world of big data in the sector that produces more data than any other: manufacturing. From the promise of Industry 4.0, to working with “dirty” data and the impor

Energizing your team: boundaries, balance, and identity, with Blake Ashforth

Jun 9th, 2021 33m 54s

Gemma Milne talks with Blake Ashforth, a professor of management and entrepreneurship at Arizona State University, about balancing strong work engagement with overwork or burnout, the impact a company’s brand has on employee identity, the impor

CDP is key to customer journey orchestration, with Thomas Wieberneit

May 26th, 2021 30m 5s

Gemma Milne talks with Thomas Wieberneit, co-founder, CEO, and Principal of aheadCRM, about customer journey orchestration, understanding the dynamics of customer consent to provide data during that journey, the importance of consolidating data

Supporting inclusion through flexible work models, with Stephanie Nadi Olson

May 19th, 2021 35m 9s

Gemma Milne talks with Stephanie Nadi Olson, founder and CEO of flex talent firm We Are Rosie, about how to keep remote employees engaged, the unique challenges of managing remote teams, how companies should be thinking about remote work right