“What are other people doing?” It’s the biggest question at the start of any major project—and omnichannel is no exception. In this special episode of Contextual Intelligence, industry leaders from Biogen, Genentech and Novartis draw from their firsthand experience deploying AI programs to share what they’ve learned in a frank roundtable discussion from Aktana’s recent Masterclass event. Want to learn more? You can watch every session from Aktana's “Build Once, Deploy Many: Laying the Foundation for Omnichannel AI at Scale” masterclass HERE.