In this episode, Dominique shift her focus on talking about the customer’s role in creating good customer experiences. Often times, a lot of pressure is placed on the companies to carry out the customer experience. But, she highlights how the customer can play a role in crafting good experiences.

Dominique’s sole purpose is to debunk the myth that “customer’s are always right” and instead understanding that we can take the place of helping create positive outcomes with businesses. She shares her insight on a few experiences she’s had and how she showed up to turn her experiences around.

It’s not about business NEVER making a mistake, but more so how they show up to correct the mistake. Also, if you can play a part to prevent the mistake, that’s a WIN for both parties.

As always…..

If you’re in need of improving your customer experience in your business feel free to book your FREE customer evaluation call below:

https://hello.dubsado.com:443/public/appointment-scheduler/5da3410a4386d62074c5341a/schedule

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