"Don't underestimate the influence you have every day on other people around you." Key Moments 01:14 Family and Leadership 04:06 The Importance of Building Strong Family Relationships 08:19 Sharing Knowledge and Experiences 11:27 The Import

Build Relationships Before You Need Them

14 days ago 11m 8s

"Make sure you're doing things for other people long before you're going to ask them to do something for you." Key Moments 01:24 Building Meaningful Professional Relationships 04:57 How to Handle Unresponsive Colleagues 06:31 The Power of a Ph

Helping an Employee Deal with Burnout

21 days ago 9m 14s

"I think 99% of the time, they don't tell you everything that is causing that, and maybe they don't even know." Key Moments 01:52 Effective Communication in the Workplace 02:46 The Impact of Workplace Pressure 05:34 Overcoming Fear in Your Care

Dealing with Bad Meetings

28 days ago 14m 55s

“Leaders need to recognize how important it is to have trust and involvement and being inclusive, and especially appreciating people telling you the truth." Key Moments 03:14 Mishandled meetings lead to a toxic culture. 05:15 Empower employees,

Great Leaders Ask Questions

Jun 4th, 2024 16m 40s

"Something I learned from Al Weiss was if you don't understand something, ask questions." Key Moments 01:10 Questions from 500th episode that are focused on Disney 02:49 Importance of asking questions in leadership 06:25 Opening day of "Euro Di

How to Spread Your Message with a Podcast

May 28th, 2024 18m 22s

"We don't make a big deal out of the podcast. It's just like you dropped by the coffee shop and we were sitting there talking." Key Moments 02:03 Global connectivity via podcasting 03:48 Value of dialogue about anxiety, depression, and feedback

Be a Teacher

May 21st, 2024 16m 7s

"We need less bosses and more teachers because that's where you make the big impact, and that's where people get better, And that's where people get more comfortable with you." Key Moments 00:57 Reflecting on the importance of teaching, helpin

Leaders Break Down Barriers

May 14th, 2024 13m 22s

“Every problem in business is a person that didn't do what they say they're going to do.” Key Moments 01:37 Effective leadership requires self-reflection and collaboration. 03:52 Identifying and overcoming workplace barriers. 05:13 Candor is tr

Your Leadership Toolbox - Celebrating Episode 500

May 7th, 2024 35m 25s

After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed people to a live recording. It was a great turnout and fun see

Treat People as Individuals

Apr 30th, 2024 12m 56s

"The most important customer interaction is the one with the person you are in front of." Key Moments 01:20 Cultivating a Positive Culture in Leadership and Management 02:56 Customer Centric Business Approach 05:08 Personalizing Interaction

Creating Magic with Pre-Shift Meetings

Apr 23rd, 2024 15m 29s

"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members." Key Moments 00:00 Pre-shift meetings are a key leadership strategy. 04:23 Regula

Ask For Your Next Opportunity

Apr 16th, 2024 15m 21s

“People don't know what you’re thinking. You have to have the courage to go tell them." Key Moments 03:46 Typecasting in the Workplace 06:02 Taking Opportunities for Career Advancement 08:33 Proactive Pursuit of Career Goals 10:54 Preparing for

Leaders Don't Need to Know Everything

Apr 9th, 2024 16m 46s

"Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don't need to know much yourself. And you can still make a good decision." Key Moments 03:02 Custome

How to Tell Someone They Didn't Get the Job

Apr 2nd, 2024 12m 50s

“We sometimes, worry about telling people hard things or things that'll disappoint them. But in the end, if you do it, and you do it the right way, and tell them the truth with good reason, then there shouldn't be an issue." Key Moments 00:00 N

Leaders Need to Take a Stand

Mar 26th, 2024 14m 42s

“Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace." Key Moments 02:37 Workplace Ethics at Disney 04:

Keep Safety a Priority

Mar 19th, 2024 14m 7s

“You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.” Key Moments 01:37 Customer

Do You Need a College Degree to Succeed?

Mar 12th, 2024 14m 26s

"It's about what can you do, not what you know. A lot of people know a lot, but they can't get anything done." Key Moments 02:37 Show what you can offer, expertise matters. 06:33 Education and skills matter for job opportunities. 09:11 Early e

Becoming Saleswise

Mar 5th, 2024 23m 1s

"This will take someone from feeling like they know nothing all the way through becoming quite successful. And it is done in such a way that the story itself kept the reader's hearts involved and the teaching was strong." Key Moments 00:00 Boo

Making a Leave of Absence Work

Feb 27th, 2024 11m 26s

"If you've hired the right people and they're committed and loyal and they are trained and they know how to do their job, you can get them ready for you to be gone for a little while." Key Moments 03:16 The art of delegation as a leader. 05:51

Starting as a Coach

Feb 20th, 2024 17m 26s

"Create products based on the problems you are good at solving and you like solving." Key Moments 01:27 Career transition strategies for coaches. 03:13 Strategy sessions for high-value companies; focus on product messaging to boost sales. 08:

Building a Coaching Business

Feb 13th, 2024 17m 21s

“Maybe it's time to pivot your career and start pouring into other people all the wisdom that you've gotten to save them a heck of a lot of trouble that they could get into." - Donald Miller Key Moments [00:04:45] – The impact of coaching [00:0

Building Credibility

Feb 6th, 2024 12m 4s

"Make sure you reach and research a subject to understand it. Become an expert, and you'll probably come off as an expert." Key Moments 02:10 Research and collect input from others. 04:54 Organize knowledge and gain confidence to share your ide

Upselling Your Products

Jan 30th, 2024 13m 46s

"If you understand how it benefits a customer and you get to know your customers, then you can promote or upsell products that are a good fit for them because you know them." Key Moments 02:21 Employee motivation for cross selling. 04:36 Impo

Follow Through With Training

Jan 23rd, 2024 11m 38s

“Most people want to do a good job, but they just fall back into their habits.” Key Moments 01:07 Managers need to reinforce good habits in employees. 05:17 Leadership requires empathy and patience. 08:02 Frontline staff are key to customer e

Become a World Class Organization

Jan 16th, 2024 15m 13s

"Poor and good are the same because they're not great. And I think if you want to be world class, you have to have that attitude that poor and good are the same." Key Moments 00:08 - What Does it Mean to be World Class? 04:51 - Examples of