Keith Gait
CX Diaries - with Keith GaitEpisodes
Episodes of CX Diaries
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Embark on a transformative exploration of the customer experience cosmos with the formidable Cathrine Jooste, President of Global Business Processing Outsourcing at CGS. From the rich tapestry of her personal evolution, leaving behind the consu
Prepare to be captivated by Claas van Delden, Chief Growth Officer at Yoummday, as he unveils the transformative world of freelance models in the customer experience sector. Our conversation with Claas is more than just an interview; it's a tre
Discover the unexpected allure of contact centres as Julia Morgan from Manpower joins our conversation, bringing a fresh perspective in a field ripe with potential but often cloaked in myth. With her in-depth knowledge of technology recruitment
Unlock the secrets to asserting your consumer rights with the ever-vigilant Helen Dewdney, the acclaimed 'Complaining Cow' who's made a career out of championing customer issues. In an eye-opening conversation, we navigate the rough seas of cus
Discover the future of customer service with Guillaume Langle, the visionary CEO at the helm of Konecta's UK and South Africa operations, as he unveils his journey from the automotive industry to leading a revolution in customer experience tech
Embark on a journey through the labyrinth of customer service innovation with Patrick Elliot, the astute UK CEO of Global BPO Business HGS. As we unravel Patrick's storied career—spanning consumer electronics, the pioneering days at Orange, and
Unlock the transformative potential of your business's culture with the expert guidance of Steve Bent from Gallagher Culture Change Consulting. Throughout our engaging conversation, we examine the art of codifying a company's culture to replica
Discover the intricate dance of transitioning from an in-house contact centre to the vibrant ecosystem of outsourced contact centres with Ray Biggs, the savvy COO of Ventrica. Ray's journey uncovers the pace and challenges of adjusting to a BPO
Unlock the secrets to elevating your e-commerce customer service with our latest guest, Bogdan Maksak, the dynamic co-founder, CEO, and CTO of Digital Genius. As we delve into the AI revolution in e-commerce, Bogdan reveals how their cutting-ed
Ever wondered how a fresh face navigates the labyrinth of the contact centre industry? Sophia's story will captivate you as she reveals how her passion, ignited by her father's career, led her to the buzzing world of customer service and outsou
Welcome to the latest episode of CX Diaries, where we delve into the intriguing world of customer experience (CX) in financial services. Our guest today is Wasim Mushtaq, a seasoned CX professional in the banking sector who will enlighten us ab
Ever wonder what it takes to transition from an in-house Contact Centre to the exhilarating world of BPOs?Meet Jo Garland, a seasoned industry maestro with a wealth of 20 years in the customer experience realm, and get a glimpse into her thrill
Are you ready to uncover the secrets behind the rising popularity of African outsourcing? This week, we venture into a riveting conversation with Martin Roe, Group CEO of CCI Global, who brings 30 years of industry experience to the table. Mart
Did you ever wonder about the unique challenges of managing Customer Experience at airports? Lian Rowlands, an industry insider and founder of TAYMA Solutions, takes the hot seat to unpack this complexity and more. We explore the fascinating wo
Get ready to enter the fast-paced world of e-commerce retail with our guest, Daryl Wilkes, Director of Customer Care at ASOS. His hands-on experience with leading customer service transformation programmes across multiple industries gives him a
Meet our guest, Dave Vernon, an award-winning guru in contact centre planning and workforce management. With two decades of industry experience under his belt, Dave takes us on a riveting journey through the world of workforce planning. He unra
Welcome to a revolutionary episode where we've got the inside scoop on shaking up the broadband industry with Rob Wilson, the man at the helm of customer service at the UK's largest alt-net fibre broadband provider, Hyperoptic. We talk to Rob a
Fasten your seat belts as we embark on a fascinating journey through the world of CX with our distinguished guest, Vinay Parmar, a Chief Customer Officer who boasts over 30 years of leadership experience in this field.As we navigate the twists
Imagine leading a thriving business where employee satisfaction links directly to customer happiness. Our guest, Iain Banks, CEO of Ventrica, shares his unique vision and leadership journey, showing us how to create a positive work environment
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