Fifth Quadrant’s 2021 APAC Customer Experience Maturity Report, sponsored by Verizon, provides a comprehensive analysis of how organisations are performing against the key attributes and enablers of customer experience.

To gain some insight into how Leaders are lifting and improving experience across all the enabling factors, Steve Nuttall interviewed Stephanie Bauer, head of CX Consulting at Fifth Quadrant, and Amelia Diggle, Service Design Lead at Verizon Connect.

After listening to the interview, you can find the key take outs and learnings about how to become a customer experience leader on the Fifth Quadrant website here.