Podchaser Logo
Home
EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

Released Friday, 7th June 2024
Good episode? Give it some love!
EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

EP # 152 - Stay Top of Mind: Follow-Up Strategies to Increase Customer Conversion and Retention

Friday, 7th June 2024
Good episode? Give it some love!
Rate Episode

In this episode,  I talk about the critical importance of sales follow-up and how it can significantly impact your business's success. We'll explore three types of follow-ups that every business owner should master:

  1. Post-Conversation Follow-Up: Learn why you should follow up after an initial conversation with a potential client who needs time to think about their purchase. Discover the best practices to stay top of mind, without being intrusive.
  2. Cold Lead Follow-Up: Understand the techniques for re-engaging cold leads. We'll discuss some fascinating sales and follow-up stats and how that translates into cold-lead selling.
  3. Post-Purchase Follow-Up: Find out how to nurture relationships with clients after their first purchase. to encourage repeat business and foster customer loyalty.

Additionally, we'll share some fascinating and important follow-up statistics that highlight the effectiveness of these strategies and why they should be an integral part of your sales process.

Key Takeaways:

  • The critical role of follow-up in closing sales.
  • Techniques for effective follow-up at different stages of the customer journey.
  • Statistical insights that demonstrate the power of consistent follow-up.
  • Practical tips for implementing a successful follow-up strategy.

If you enjoyed this episode, please subscribe to our podcast and leave a review.
Your feedback helps us bring you more valuable content!

And if you're ready to double your business without adding more work, book a sales call with me here - https://calendly.com/maggie-s2l/discovery-call

Key Time Stamps:

The art of follow-up in sales (00:01:31) Maggie discusses the importance of follow-up in sales and distinguishes it from marketing nurturing.

Different types of sales follow-up (00:02:51) Maggie explains three types of sales follow-up: after initial client contact, cold prospecting, and post-purchase.

Stats on the impact of follow-up in sales (00:06:20) Maggie shares statistics highlighting the significance of follow-up in sales and customer decision-making.

The impact of follow-up in acquiring clients (00:13:00) Maggie shares personal experiences and success stories related to following up with potential clients.

Strategies for effective follow-up in sales (00:15:24) Maggie provides insights on establishing a follow-up process and overcoming discomfort in follow-up interactions.

Cold messaging and prospecting (00:18:58) Maggie discusses the effectiveness of cold messaging and prospecting, emphasizing the need for a robust follow-up process.

The importance of post-purchase follow-up (00:21:22) Maggie highlights the significance of post-purchase follow-up in building client relationships and loyalty.

Show More
Rate

From The Podcast

Diamond Effect - Success Strategies for Service Businesses

This podcast helps service-based entrepreneurs and business owners scale their businesses in any economy without overworking or overwhelm. Here, you turn your business into a client-attracting gem and become a high-performing CEO. About the Host:Maggie Perotin is the founder of Stairway to Leadership. As an international business and leadership coach, Maggie helps service-based business owners start, grow, and scale their businesses without overworking or being overwhelmed. With her DREAM-PLAN-DO coaching model, her clients scale while transforming into high-performing CEOs of their businesses.This is what USA Today wrote about this model in the article titled: "How Stairway to Leadership is turning small businesses into high-profit ventures.""(...) her DREAM-PLAN-DO coaching model, she helps her clients align their mindset, business strategy, and high-performance habits to transform their businesses from an unreliable source of income to a super-productive client-attracting gem. Maggie adds that she uses all her knowledge and experience to help her clients grow their businesses in a strategic and innovative way while supporting them in building a successful business that consistently attracts their ideal clients. She specializes in helping them build a brand that showcases their uniqueness to reach their full potential, becoming the powerful CEO they’re capable of being."   Maggie has over 15 years of experience in corporate leadership in various business domains and coaching. She holds an executive MBA from the Jack Welch Management Institute. Maggie lives in Toronto, Canada, with her blended family with four kids. She loves spending time in nature, traveling, reading, dancing, good food, and giving back.To learn more, head to www.stairwaytoleadership.com To work with Maggie and gain break-through clarity on why your business isn't scaling- schedule a free 50-min consultation https://calendly.com/maggie-s2l/discovery-call

Join Podchaser to...

  • Rate podcasts and episodes
  • Follow podcasts and creators
  • Create podcast and episode lists
  • & much more

Episode Tags

Do you host or manage this podcast?
Claim and edit this page to your liking.
,

Unlock more with Podchaser Pro

  • Audience Insights
  • Contact Information
  • Demographics
  • Charts
  • Sponsor History
  • and More!
Pro Features