We've been in touch with a clutch of retail's top thought leaders asking what their top predictions for the industry are for 2018. In this episode, Rob Garf, vice president of industry strategy and insights at Salesforce Commerce Cloud, shares his predictions. The episode digs into the hot topics of artificial intelligence and voice-driven experiences, and what these developments mean for retailers. 

For more 2018 predictions visit DigitalCommerce360.com.