Working from home is a new reality for many. As COVID-19 continues to spread and place hundreds of thousands of lives at risk, companies such as Google, Amazon and others have been quick to respond by mandating their staff to work from home. For many, this convenience comes with a new set of challenges and introduces a new reality — and a new possibility. While they’re forced to find strategies to manage time effectively and communicate with fellow coworkers in different ways, the flexibility and freedom of remote work forced upon millions of individuals in the labor force is a major boon for the future of telework. Marlon Williams, the CEO of Qubicles, joins Warren Whitlock to discuss the future of contact centers with the use of blockchain technology, where clients can be matched directly with agents working remotely.