Today we’re going to talk about how you can help avoid patient family confusion about holiday hours.

Here are a few steps you can follow to make the holiday hours process smooth:

1. Prepare a centralized holiday hours document
2. Make a list of the people in the know
3. Start contacting the list early and often
4. Update your local listings
5. Clearly label your temporary hours on your location pages
6. Change them back quickly after the holiday