You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.

Summary Keywords

leaders, healthcare, organisation, lean, continuous improvement, called, podcast, learn, create, patient, mistake, behaviour, year, opportunity, work, culture, people, mark, problem, approach

Introduction

Welcome to Episode 164 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark hosts several podcasts, including "Lean Blog Interviews" and "My Favorite Mistake". 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Episode Links:

Youtube

Full episode:  https://youtu.be/i7O9VjNr4Zw

Two-Minute Tip:

Enterprise Excellence Academy

web:

Contacts

Mark’s Profile

LinkedIn: linkedin.com/in/mgraban

Websites: markgraban.com/  (Company Website)·      

leanblog.org/  (Blog)

Email: mark@markgraban.com

Twitter: MarkGraban

Brad's Profile

Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.

What's next?

1.     Research PDSA a little further with Mark, https://youtu.be/GVuGqOCQeVo?si=jKsorrOCUN3Gt2I8

2.     Have a look at the new public course we are offering in Feb 2024: training

3.     Get a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.