Communicating with someone means sharing or exchanging information, for example by speaking, writing, or using technology. The sender has a message to convey and needs to decide how to ‘transmit’ it, for example, oral communication via telephone, face to face, team briefing, or written communication via email, text, document. The encoding of a message is the production of the message and the decoding is how the receiver is able to understand and interpret the message. Only when the receiver gives a response does the communication become two way.

The Institute of Leadership and Management's Dimensions of Leadership are based on extensive research into the knowledge, skills, attitudes, behaviours and values that enable organisational leaders to achieve successful outcomes in any private, public or voluntary sector.

Communicating is a component of Collaboration. Within Communicating, we also cover key topics including Spotlight on Formal and Informal Communication, Spotlight on Language and Non-Verbal Communication and Spotlight on Presentation Skills.

To access the learning resources, visit www.institutelm.com