Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals.

Bite-Sized Delight From the Episode:

• Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" offers a fantastic playbook for succeeding in the Experience Economy.

• Celebrate Half-Birthdays - stand out from the crowd by celebrating your customers' (and employees') half-birthdays.

• Go Beyond the Professional Experience - learn more about the life behind the work when we ask questions of three CX professionals

Are You Looking for Things We Referenced?

• Creating Superfans: How To Turn Your Customers Into Lifelong Advocates - by Brittany Hodak

• Lomi - countertop composting

• Jack Carr - fiction writer of the The Terminal List series

• Stamps.com - print postage at home!

• The End of the World is Just the Beginning: Mapping the Collapse of Globalization - by Peter Zeihan

• Never Lose an Employee Again: The Simple Path to Remarkable Retention - by Joey Coleman

• If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating - by Alan Alda

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts: 

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"