On this episode, Danny Cox, Vice President of Guest Experience at Breeze Airways, discusses the challenges airlines face in creating great passenger experiences. He emphasizes the need for airlines to let go of antiquated processes and mindsets and focus on. Danny shares how Breeze Airways is working to improve the airport experience and reduce stress for travelers. He also highlights the importance of partnerships and the impact they have on the overall guest experience. Plus, Danny discusses the role of leadership in guiding the team and fostering an empowerment mindset.

Tune in to learn:

• What are airlines missing when it comes to great experiences?
• Making the airport experience easier
• Why is it difficult to give control back to customers?
• How Breeze differentiates itself in the market
• Guiding a customer service team
• Hard lessons in building a new business

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