This week we've got part two of our interview with Martin Grunstein, his ideas are incredible along with his way of thinking about customer service. He really simplifies how we can create processes and work through the customer experience, reframing conversations and getting better outcomes and more referrals.

The key takeaway points to this episode are:

1. How can we use guarantees in our business to build trust with customers
2. November 27th and what it means to you

Let me know what you think and your ideas around this!