In this episode, Paul Cardis hosts a lively discussion with renown CX expert Chip Bell. Chip is ranked the #3 Most Influential Customer Service Leader in the World and author of 23 books in the customer experience field. In the podcast, Chip shares key insights about the nature of today's customer and his work applies to the home building industry, an area he is expanding his service offering. Plus, get an early look into his new book, Inside Your Customer's Imagination which published in September of 2020.