Franchise owner journey: After 17 years in warehousing and logistics that included a redundancy triggered by automation, Dominic decided that he needed a change and to give him and his family the opportunity to earn more than was on the table.

Seeing the delivery drivers come and go, chatting to them and his uncle who owned a delivery run, he spent a week on the road to test if it was going to be right for him.

21 years later and he is a CouriersPlease veteran!

Running one territory, selling it and moving to a new one with higher growth potential for his plans, Dominic is still on a mission.

:44 A strong logistics, freight and warehousing background with Woolworths and Safeway supermarkets

2:09 After 15 years in warehousing made redundant from Woolworths and what happened with decision making around it.

4:03 Starting a family and wanting a change of life in a different career.

5:04 Thought process in shift to owning his own business with CouriersPlease.

6:34 Going on a trial delivery run for a week with his uncle who owned a CouriersPlease run and going over the pros and cons of the franchise.

8:06 What appealed to Dominic the most about the business - personal relationships with customers.

8:24 With CouriersPlease 21 years and starting as a contractor now to a franchise partner structure since 2012.

10:01 Sold Dandenong territory and bought new run in a different location with more potential, and the process of growing and splitting the territory.

10:50 What Dominic sees as a growth territory in a CouriersPlease business.

12:39 What a CouriersPlease franchise partners day and the future looks like.

14:46 Doing pick ups from customers while doing parcel drops as well.

15:14 The changes coming up with automation in the business to very likely make operating the business a lot easier with less manual handling.

16:28 How Dominic is approaching growing his territory now and previously with employing contractors, splitting runs and selling them.

17:59 Biggest changes seen in 21 years in the business.

19:47 The future for Dominic and what sees for his business.

Podcast Produced by:  www.magneticbusinessmedia.com.au

Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au

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