Franchise owner journey: Michael and Marlene Wallace are 11 year veterans in the Kwik Kopy franchise business.

Michael came to business out of an extensive engineering career working with food machinery for a number of global brand names, and Marlene from a significant admin and accounts background.

Michael became a little 'over' building businesses for other people, which also coincided with Marlene looking to re-enter the work force after being home-based raising the kids, and finding that re-entry difficult.

With a firm grasp and clarity on what it means to get value from a franchise business model, Michael and Marlene are very focused on growth and the future of their business in new products and services where they see significant growth opportunity in their location.

0:00 Intro

0:46 In Kwik Kopy for 11 years

1:07 Background prior to owning the franchise, Michael as an engineer

3:06 Sick of working for someone else, and Marlene was out of the workforce for some time with the family so getting back into the workforce was difficult

4:05 Marlene previously managed payroll for a large company and worked in finance and admin

4:38 Managing accounts and also doing quoting and some finishing of projects in production

5:31 Detail and process oriented people

6:01 Difficulty getting back into the workforce for Marlene and what that was like, getting a business for more life control

7:06 The flexibility in the business for them for family as well

7:33 Your own small business and control and flexibility for yourself

8:46 How they found Kwik Kopy and finding no value in many other businesses they looked at

10:02 Why franchise business model was attractive for them

12:57 How they provide feedback to the franchisor in Kwik Kopy

14:29 The due diligence process on buying the franchise business

15:56 Found that the franchise owners are all very collegiate and tight in the system

16:30 Marlene's thoughts and nerves on getting their own business, and taking their time

17:26 Making sure your choice of franchise or business is right

18:58 Change in the structure of the system and territories

20:51 Talking to other people who are thinking of buying a Kwik Kopy

22:38 Main work that they do in their store

25:55 What the future looks like in the business and their location

28:52 Close out

Podcast Produced by:  www.magneticbusinessmedia.com.au

Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au

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