We delve into the pressing issue faced by many homeowners across the UK who have been left frustrated and out in the cold, quite literally, due to subpar heat pump installations. We bring to light the complex and often ineffective complaints process, highlighting the apparent inadequacies of the Microgeneration Certification Scheme (MCS), consumer codes and certification bodies that seem to fall short in providing the necessary support and redress for homeowners. This is a must-listen for anyone looking to understand the intricacies of the UK's heat pump installation complaints process and the urgent need for reform in protecting consumer rights.

Thanks to Heatable for sponsoring this episode. To find out more about Heatable and their solar PV and battery installations please visit their website.

How to complain about a poorly installed heat pump in the UK: https://renewableheatinghub.co.uk/how-to-complain-about-a-poorly-installed-heat-pump

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