When someone is overwhelmed by life and their negatives, it's not easy to know what to say to help them. Asking them questions is a lot more effective than telling them what to do, and it all starts with this question. Essentially, do you want to talk about it or do you need a distraction for now? If we make the decision on how to help someone, we could easily be wrong so it is crucial to be asking them how to be helped.
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