In the 21st century, Americans are used to having many easy interactions online, albeit mostly in the private sector. We interact with sites like Amazon and Google often and have come to expect that our interactions will be seamless and effective. Government does not have the same expectations, but many Americans do want to interact with government online and modernization is a key goal of federal officials.

Deloitte Consulting recently released a report titled “The Digital Citizen: A Survey of How People in the United States Perceive Digital Government Services,” which examines how Americans interact with digital government and how they feel about it.

Michele Causey is a Managing Director at Deloitte Consulting, where she leads digital government transformation practice. She joined the podcast to discuss the report and digital government.