For many, where they were on 9/11 has become a milestone in their memories. Danny Anderson, BYU eMBA class of 2017, spent the day on the phone as a customer service agent for Continental Airlines. In this episode of Grades Don’t Matter, Danny talks to Emily Hellewell about his experience that day changed him, and how that day and several other life-changing experiences since then have helped him to really focus on what matters.