0:00

This. Is the Bbc? This

0:03

podcast is supported by advertising outside

0:06

the Uk. Hey,

0:12

I'm Ryan Reynolds. At Mint Mobile, we like

0:14

to do the opposite of what Big Wireless

0:16

does. They charge you a lot, we charge

0:18

you a little. So naturally, when they announced

0:21

they'd be raising their prices due to inflation,

0:23

we decided to deflate our prices due to

0:25

not hating you. That's right! We're cutting the

0:27

price of Mint Unlimited from $30 a month

0:29

to just $15 a month. Give

0:33

it a try at mintmobile.com. $45

0:36

up front for 3 months plus taxes and fees. Promote for new

0:38

customers for limited time. Unlimited more than 40GB per month. Mint Slows.

0:40

Full terms at mintmobile.com. The.

1:13

Founder of The Body Shop

1:16

Dame Anita Roddick Blaze the

1:18

brightest of trails. A business

1:20

woman who put principles ahead

1:22

of profit, a creative genius

1:24

who turned to brighten shop

1:26

selling lotions out of urine

1:28

sample bottles into a retail

1:31

empire of two thousand stores

1:33

across fifty three countries. Her

1:35

exotic product ranges banana shampoo,

1:37

mango body butters, kiwi, fruit,

1:39

lip balms were inspired by

1:41

the far away cultures she

1:43

encountered. On her travels there was

1:46

sold as cruelty free, fair trade

1:48

and environmentally responsible at a time

1:50

when the whole idea was new.

1:54

Anita Roddick is the choice of

1:56

another Queen of Shops, The retail

1:58

consultant and broadcast. Mary Portas

2:00

and avoid again his Anita. On

2:03

the day The Body Shop floated

2:05

for eighty million pounds on the

2:08

London Stock Exchange. The

2:10

timing was incredible. in any success stories the

2:12

element of luck the name was wonderful him

2:14

in the body self can you believe it

2:16

will they all thought and Brian was a

2:18

sex act as thoughtless. And then we had

2:20

the publicity because we are the next to

2:22

soon or parlor and they they sent me

2:24

a solicitors letter saying in as you can't

2:26

call this a body shots in it was

2:28

in coffins passing so that gave us a

2:30

lot of publicity and I think rarely from

2:32

their own sweet fruit. We broke so many

2:34

rules and they expect us to break rules.

2:37

who them packers we have in a refill.

2:39

As for to hasn't. All grown of it's too

2:41

big. Not really having a lot of the fungal out of

2:43

the business. And his kidneys

2:45

starting. That was

2:47

Anita Roddick on the Nine O'clock

2:49

News in April. Nineteen Eighty Four,

2:52

Mary Portas, Why have you chosen?

2:54

I'll just listening to. The. I think

2:56

we know the answer. I mean that just

2:58

she describes itself as a gleeful Anna Kiss

3:00

which I tell us, loves and that of

3:02

us apart from the fact that it's wheels

3:04

in a Start of Beauty basis is a

3:07

you would start a business and all the

3:09

tenets of an eternal. Duxbury Shop. It's

3:11

extraordinary how far ahead of the time

3:13

she was. And what I loved

3:15

more than anything apart from the. Crew

3:18

Extraordinary creativity. The playfulness,

3:20

the innovation which I always love

3:22

that the House of Business would

3:24

you sell her so you sell

3:26

a heartbeat but she believed in.

3:28

I absolutely fundamentally believe this today

3:30

is that business should. Have a

3:32

form of moral leadership once. You. Start

3:34

to put that of the hotness a missing,

3:37

and whether it's politics, whatever, you start to

3:39

become a much more powerful force. A more.

3:41

Personal close to new you wrote

3:44

on social media recently. A neater

3:46

was a trailblazer for beautiful business

3:48

and I find myself teary writing

3:50

this. How much of an inspiration

3:52

has she been to You persons

3:54

are you support support from a

3:56

far as it were when. I

3:58

was and the creative. It to how

4:00

the Nicholson needs hurt. So I'm in this

4:03

luxury world and Anita S. was out there.

4:05

It's felt that much. More rooted in

4:07

society. Than I was so I just adored

4:09

her. I remember once I did a window

4:11

where I gave all the money to charity

4:13

or Harvey Nichols and she rang to say

4:16

well down on that and I was a

4:18

soldier to buy. Didn't matter what the President

4:20

is this a major projects rang me but

4:22

I want to from a far as at

4:24

the time wins in. A Margaret Thatcher was

4:26

seen as well in a great powerful female

4:28

lead. A was an eyesore. The looked at

4:30

Roddick assortment that's my kind of leader says

4:33

she really was a trailblazer in terms of

4:35

me looking to the way that she. Worked

4:37

in her power and had joy and had

4:39

how to. I loved it and not for

4:41

I saw was much more that you're right

4:44

about the joy without. There was also a

4:46

sort of well shall we say screw you

4:48

approach. Yeah, they're which have. Many

4:50

found refreshing, others found annoying. What's your

4:53

think? I left school? yeah because it

4:55

was school you with a kiss the

4:57

by Christopher ever screw you that this

4:59

is as of right thing to do.

5:01

You know that there are more than

5:03

a few parallels with your own life

5:05

or other Not You both started in

5:08

retail. You. Both last parents

5:10

and early in life you're

5:12

both attracted to performance as

5:14

as well as retail. There

5:16

are parallels. On the other are the

5:18

same as a huge amount. when she was she

5:21

lost her father, I lost my mother and well

5:23

nothing since I was reading that on her and

5:25

actually sorry to. That's how I feel about people

5:27

from selling it has to do it in an

5:30

anti So I just worked hard at the this

5:32

is nothing else to fall back on. and the

5:34

other thing I love about what she sees else

5:36

she thinks that business is is great ideas and

5:39

it it's come from within. It's an instinct. You

5:41

know that this feels right and then she acts

5:43

on it and used to look at the statements

5:45

and need to would make or what. The

5:47

windows, what they said, and the com os

5:50

and the way the teams address Sydney right

5:52

Prince itself. But you were going into a

5:54

place that sort of was in rhythm with

5:56

where you want to be. And I've always.

5:58

So greatly tells about that. Will you ever

6:00

a customer of the body shows. Who didn't

6:02

add on your Christmas list and you per se?

6:04

Les Save was the Body Silt products and I

6:06

remember you know my brother would sell it. would

6:09

you open the body suit says you know and

6:11

wage My sister and I would be writing down

6:13

our list and then he'd come out with his

6:15

stuff from it and I didn't mailbox and where

6:17

it wasn't in it was an important part of

6:19

my life and it was also Matthew which is

6:21

I love was one of those brands before we

6:23

go into the luxury brands and what brand said

6:26

about your choice if you saw body shop products

6:28

in someone's house? She kind of felt that they

6:30

made the right choice and they were pretty. Cool

6:32

yes yeah and that that was

6:34

Sm wrote the product says about

6:36

us and podium point such bring

6:38

in someone who knew her better

6:40

than anyone. Her daughter some some

6:42

to as an entrepreneur and activist

6:45

she founded the erotic boutique Cocoa

6:47

Damascus of have been looking at

6:49

up was quite shocked actually happen

6:51

as a sense of which she

6:53

sells in two thousand and eleven

6:55

she supports social and environmental causes

6:57

through her work with the Roddick

6:59

Foundation. Some one profile has described

7:01

your mother. Is a renegade bullet

7:03

train minus the brakes. Where did

7:06

she get that inexhaustible energy and

7:08

has relentless work ethic from? Well,

7:10

she doesn't got it from my

7:13

grandmother that she'll say.it from like

7:15

divine intervention to be honest. I

7:17

think same when you as understand

7:20

my mom's genius he has that

7:22

he understands her past and see

7:24

was a product as you know,

7:27

migrant Italian family. hey we're kind

7:29

of penalized in the war and

7:31

survive three That kind of cultural

7:34

clean, the closeness and my grandmother

7:36

and my grandfather came from a

7:38

wild history. My grandfather's background with

7:41

circus people said they were nice

7:43

rez and they traveled. Around the

7:45

world from. America to Italy

7:48

and say basically set up ice

7:50

cream store Said they had the

7:52

entrepreneurial kind of renegade kind of

7:55

rebellion kind of etched into the

7:57

Dna. You have to understand that.

8:00

My mom's freedom with money and has

8:02

generosity of spirit came from that kind

8:04

of nomadic kind of culture was another

8:06

in the mix. Five kids will see

8:08

what was seen him before and she

8:11

was numbers for but one died from

8:13

as a first. A child I'd

8:15

say she became number three bc

8:17

was also a product of an

8:19

affair that my grandmother loved. Said

8:21

davis is very romantic story of

8:24

a fourteen year low chests. Say

8:26

since she was infused with this idea

8:28

that she was somebody special, she was

8:30

and kind of a product. Of you.

8:33

She thought her father was bit

8:35

later in life she discovered have

8:37

real father. He was actually my

8:39

grandmother's husband's cousin. He was my

8:41

grandmother's larger cities to talk to

8:43

about. Oh. Yeah, because my grandmother

8:45

used to pull her the love child special

8:47

on. Like you know, she had this kind

8:50

of attachment. To the romances the brilliance

8:52

of my mum cities of her

8:54

love for? for? Was it like

8:56

growing up as a daughter with

8:58

a whirlwind for a mother? Wow.

9:01

You know I'm apart the Dna

9:03

so world wins in my culture.

9:05

It was highly entertaining. And

9:07

it was really. Stimulating, but

9:09

also deeply frustrated. You

9:11

didn't? You feel a bit neglected?

9:14

Cast aside, Well I mean the neglect

9:16

came with freedom so that you a double edged

9:18

sword to neglects. You can do whatever you like

9:20

and you can get away with. Quite a lot

9:22

did you feel love to? Did did you feel

9:24

cause he asks. Deeply care for like

9:26

my mom's first. Warehouse was walking

9:29

distance. From my grandmother's house. It

9:31

was really authors playground and my mom

9:33

was a teacher so he wanted to

9:35

stand out see how the body. Shop

9:37

became what it was. Because my dad

9:39

back from with farming my mom's.

9:42

Background with teaching. And that

9:44

you have. The Body shop, the source

9:46

of all of it's products came from

9:48

small farmers battling for land right. She

9:51

believed and livelihoods. He offered jobs

9:53

to people that basically were highly

9:55

unemployable and she invented jobs for

9:57

them to sit there stills and

9:59

but. This is that she

10:01

billed as a community of

10:03

people who would dedicated to

10:05

each other and the purpose.

10:07

Of the body so. That as listen to

10:10

the and you think that that is so

10:12

beautiful and it's so strong and it said

10:14

power from it So relevant and what we

10:16

need. I was laughing though as well because

10:18

I do love had naughtiness and she's she's

10:20

still let the star have a voice and

10:22

Cecil the new was a great place. At

10:25

the. Weather right on the

10:28

wall slumber did you see a nice

10:30

on Bbc to last that was as

10:32

he wonderful and then summer event was

10:34

yeah needs as a Pm and then

10:36

someone next that read and need to

10:38

is a maniac sat out of our

10:40

efforts. As a for of the this

10:42

place is run like an Ss concentration

10:44

camp and someone's what you know it's

10:46

due to that. My kids are you

10:48

and I just south this and she

10:50

got such joy with this. Your

10:53

mother though some wasn't always going

10:55

to go into. Brito was really

10:57

nice. wasn't going to. Retail him

10:59

into. I think she's always had a bigger

11:01

part to play and like to see cities

11:04

can contain herself. She did out. Of necessity

11:06

lay will be next and they were

11:08

like very very liberal kind of think

11:10

his. They were living in an alternative

11:12

lifestyle. Both of my parents had traveled

11:15

the world by the time they met

11:17

my grandmother's bow the Ah Cabanas. My

11:19

dad still had a desire to travel

11:21

on horseback from Argentina to New York.

11:23

one on of right. A fool to his

11:25

a rise with thing about my mom is she

11:28

loved. Other people's dreams sir was off you go

11:30

to yeah A with. off you type of. Also

11:32

she was buying her own freedom and away at

11:34

her while she was like you have freedom, I

11:36

have freedom and we were left with. My Grandma.

11:40

lights so it with the and didn't resent that at

11:42

all. I was four. Years old. I didn't have

11:44

the concept. Residents here, you know, like I was

11:46

really, really yards and that's how the body shop

11:49

came to be. And say the body

11:51

shop opened as away from my mom to

11:53

have an income. While my dad

11:55

was away so he set up like

11:57

the finance his he short showed has

11:59

a bookkeeping. He basically. Taught her how

12:02

to run, The business and

12:04

by the time he came

12:06

back the business was hugely

12:09

successful. Is it true that her

12:11

mother was so short of money for

12:13

wrote fitting? The so bad that they

12:15

they painted green to disguise the dump

12:17

spots on her was all of this

12:19

trade to since I. Was that I was

12:21

as if he knows the. First. Body Shop was

12:24

on my crash say she put me

12:26

t work at a very young age

12:28

pumping the products and says if you're

12:30

in bottles. And you know like

12:33

I was out there on the front

12:35

me my sister with that selling we

12:37

with that spit in this very least.

12:39

Man as he said was no pressure

12:41

as I was just inclusion and there

12:43

was also payoffs because. Athena cities and

12:46

take a listen to this. isn't

12:48

Anita Roddick Talking to Vanessa Fills

12:50

in two Thousand She said that

12:52

what drove a lot of her

12:54

innovation at the start was simply

12:56

being skins. Well. Pot

12:58

my bucket of bolts which is my man.

13:01

I took my perfume oil because we couldn't

13:03

afford for the test hims in the products

13:05

and we bought these containers of oil. Party

13:07

moths told me whatever twenty or essences and

13:09

I treat the strawberry or for why pot

13:11

my than down the road tenses and got

13:13

us into the shop and there was a

13:15

sort of less to school as a marketing

13:18

that now I know that was and we

13:20

just people with the sniffing their way into

13:22

the body so I just started recycling can

13:24

condemn it was a tiny bottles and meet

13:26

it's have frugality. With. One of the

13:28

most creative and I'm. Having. No money

13:30

and what is in the public likes him out about?

13:33

Storytelling. Storytelling.

13:36

that soon as you can take out of

13:38

the word marketing and put storytelling we had

13:40

this sense this is my my his story

13:42

and aspect came i look seven reading some

13:44

of those as what subsidies and clean and

13:46

oh dave all of this indication what would

13:48

least put on their skin and with honey

13:50

bees like sentimental and we must it up

13:52

to got the honey from the highs and

13:54

we must adopt the added rosewater us and

13:56

we put it in about forty cloth parts

13:58

and put them on the south And

14:01

we looked and we said, oh my God, the

14:03

black bits, they're the footprints of the beans. When

14:05

they walk down my garden path and they don't

14:07

wipe their feet before they get into the hive.

14:09

So we had these little notices and said, oh

14:11

don't worry about the black bits, they're the dirty footprints of

14:13

the beans, just scoop it out with a spoon. How

14:17

great is that? And that's the confidence

14:19

to do that. I'm quoting Pliny,

14:21

it's great to hear a business person

14:23

quoting Pliny. Well I really feel

14:25

that she believed philosophy was the

14:28

mechanism of creation. And

14:30

within that, like she pulled in

14:32

these ideas from the Quakers, she pulled

14:34

these ideas in from different communities

14:37

from around the world that were

14:39

great thoughts, great

14:41

thinking, great ways to

14:43

guide who we should be at the

14:45

core of our identity. And this is

14:47

why I talk about the quality of what

14:50

she did was a vocational teacher

14:52

and she wanted to bring everybody with her.

14:54

And the body shop in many ways, as

14:56

she said, was irrelevant. It

14:58

wasn't actually relevant as a company

15:01

or in selling products. What it

15:03

was was the actions of the

15:05

sum total of the community. It

15:08

was a way to buy product.

15:10

Yeah, totally was and yet it

15:13

became extraordinarily profitable. As

15:15

someone who's not myself a

15:17

retail expert, explain how

15:19

she used the Brighton shop as

15:21

the launch pad for the

15:24

enormous business. How do you do that? The

15:26

franchising model came from my dad, when

15:28

he came back from South America. He

15:30

actually observed this franchise model that was

15:33

based on kind of food

15:35

businesses and so it was a

15:37

really successful kind of way

15:40

to proliferate their community of people

15:42

with like-minded values. One of their

15:44

first franchisees was 21 years old

15:46

called Deb

15:49

McCormick. I mean she became

15:51

one of my aunts clearly and but

15:53

she was a maverick.

15:55

These people were crazy. They

15:57

weren't normal kind of business

15:59

people. were suits and ties. They

16:01

had crazy ideas, they had crazy

16:04

passions, they came from all kinds

16:06

of different quarters and my

16:08

dad helped them get the finance to

16:10

do the franchising and the balance was

16:12

absolutely there with your father that they

16:14

were able to be yin to yang

16:16

and that's what the success was.

16:18

She got involved in lots of

16:20

campaigns, some of them quite controversial.

16:23

She was the queen of green,

16:25

that's fine, save the whales, that's

16:27

fine. Greenpeace, there

16:30

was a petition to ban animal testing

16:32

which attracted four million signatures.

16:35

There was CND, she put a lot

16:37

of people's backs up didn't she Sam?

16:39

Yeah for sure but she was on

16:41

the moral high ground so she didn't

16:43

actually feel that they were really people

16:45

who should never be challenged. She believed

16:48

her windows should be given

16:50

to access for actually other

16:52

people's struggles. One of her youngest

16:54

employees was Peter Kyle. Today he's

16:56

the Labour MP for Hove but

16:59

at 18 he worked

17:01

in the Body Shop HQ. Let's listen

17:03

as he recalls meeting Anita when they

17:05

were both at work at the weekend.

17:07

This is from the Political Thinking podcast.

17:11

After a few months she spotted me and then she

17:13

came zipping over and said what are you doing here

17:15

on a Sunday and I said well you're here and

17:17

she said have you got any idea how much I'm

17:19

paid? That was the first thing she said to

17:22

me. Then she took me up to her

17:24

office, showed me all these stuff that she'd just

17:26

come back from Brazil with, asked about me,

17:28

my motivation, what I thought about stuff. She was

17:30

asking me big chunky strategic issues that she

17:32

was grappling with as chief executive. We had

17:34

this great conversation and then a

17:36

week later I got this memo come down saying

17:38

that Anita can't do a speech this week, she'd

17:40

like you to go in her place. I

17:42

think that's the highest paid person in the

17:44

company sending the lowest paid person in the

17:46

company, a global globally

17:49

recognized business titan sending

17:51

an 18 year old with no

17:53

qualifications out to do a speech.

17:55

That's amazing, quite amazing. She

17:58

was famous for helping employees with She

18:02

created a creche

18:04

in her company because, I mean

18:06

actually which I find really interesting because

18:08

she couldn't breastfeed me, she had real trouble

18:11

breastfeeding me, but she created a creche

18:13

of you know new mothers and

18:15

people with children could breastfeed and have lunch

18:17

with their children and it was a really

18:19

incredible building. She got the idea from actually

18:21

Patagonia. I was going to say because it's

18:23

exactly the same when I find this fascinating.

18:26

Patagonia did this too and

18:29

not the company Patagonia and

18:31

he was the same at about the same

18:33

time he started his business and I always

18:36

find it so that we are still

18:38

talking in 2024 on maternity

18:41

and we know the effect maternity leave

18:43

has on women in their careers and

18:46

Anita did the same as Evolshuna

18:48

did in Patagonia which effectively there's

18:50

all this space, it's

18:52

put a creche on there and what

18:54

I loved, so these women came in

18:56

with their children and someone would swap

18:58

over and take time looking after the

19:00

children while the other was you know working in

19:03

the shops and today he

19:05

has grandparents now, were

19:07

those women, their grandchildren are working

19:09

in the business because it's just

19:11

that connection to you've looked after

19:13

my family, I'm more than just being

19:16

on the payroll. I find it

19:18

fascinating, fascinating. We go

19:20

into these huge businesses, I go in

19:22

for meetings at whatever global business and

19:24

it takes you about half an hour

19:26

just to walk across the

19:29

marbled reception and you think why

19:32

doesn't someone put a question here and what business

19:34

is still one of the most profitable today? Patagonia

19:36

and had it not been for some of those

19:38

people that took over Body Shop it would be

19:41

exactly the same for them. We can talk here

19:44

so much about Anita's vision

19:46

but every part of what

19:48

she set down is

19:50

relevant and is

19:52

profitable and healthy for business today

19:55

and that's what I want people

19:57

to take from this. We've talked and are

19:59

talking. talking about the

20:01

process. Now the

20:03

product and a question for both of

20:05

you. Do you think she liked

20:08

the beauty industry? Mary, you once told

20:10

The Guardian that you ended up in

20:13

fashion. You said you didn't like it. You

20:15

said it was a very skin deep world.

20:17

I wonder whether you think it was the

20:19

same for Anita and

20:21

her cosmetics. I think

20:23

she didn't like the beauty industry in the

20:26

way that it is. And most beauty industry

20:28

was run by men selling to women. And

20:31

I think that's still the right today. She

20:33

saw that beauty was sold on

20:35

putting women in inadequate positions and that this

20:37

will help you be better. This will make

20:40

you thinner. This will make you more usable.

20:42

But that's what she went against. Wonderful.

20:45

One can understand the way the

20:47

beauty industry was being run and

20:50

what she didn't like about that. But the

20:52

product. She loved the product. She did. I

20:55

mean, even when she sold the company,

20:57

she was making homemade like salt and

20:59

olive oil body scrub that she would

21:02

send to me and my sister and

21:04

anybody who was in her love circle.

21:07

She loved pruning and cleaning

21:09

and she loved ingredients and

21:11

she loved where they came from and she

21:14

loved the people it connected her to. It

21:16

was just cleaning and refreshing your body. She

21:18

found it was the rituals of that, didn't

21:20

she? Yes. And the heritage of the rituals

21:22

of cleansing the body is quite a spiritual

21:25

thing. And that's what she saw beauty.

21:27

Yes. But beauty is also making

21:29

yourself look more attractive. Well, I

21:31

don't think she ever thought anything was

21:34

bad about making yourself attractive. She was

21:36

extraordinary sexy. She was very saucy and

21:38

loving your body, loving your hair, loving

21:40

life and loving the pleasures of life

21:42

was at the very heart of what

21:44

she wanted to communicate. And she didn't

21:47

sell the product with pictures of flawless

21:49

young people. She often talked about beauty

21:51

products with just the promises that were

21:53

just ridiculous. This isn't going to make

21:55

you look any younger. That's ridiculous. And

21:57

all her products was little cleansed, little

21:59

polish, all the This will protect and

22:01

she put natural ingredients in it, and

22:03

that's why she loves the product and

22:05

the message that went with it. Haven't

22:07

mentioned but up or I. I

22:09

find it fascinating that she made

22:11

her way and her business made

22:14

it's way almost way without advertising

22:16

shit. She did it on on

22:18

stories and anecdotes and she didn't

22:20

need to employ advertise you. Know

22:22

she believes I shop windows were advertising

22:25

get she had the greatest creative department.

22:27

In. Town like see employed

22:30

said most creative illustrators to

22:32

create his senses The artist

22:34

she's had a video department

22:37

actually. Creating our own. Like

22:39

music videos at expressing the

22:41

values of the companies that

22:43

was only internally seen. Smelt

22:45

senior how to communicate her

22:47

brand her ideals better than

22:50

anybody. Else we started with a

22:52

slip of her talking about or

22:54

optimism about floating the body shop

22:56

in Nineteen Eighty Four, a company

22:58

that was started for four thousand

23:00

pounds was by then was eighty

23:02

million. In the end she didn't

23:04

like what happened to say. Sat

23:06

right. Yeah. I sense I

23:08

definitely think that she felt

23:10

like despondent. The salient with

23:12

actually. Going out onto the

23:15

public markets. The celaya was

23:17

an absolute disgrace. As a company

23:19

to the extent it was it was

23:21

actually a framework that say joint and

23:24

with a public markets send restricted controlled.

23:26

And made them on. Servo to

23:29

some that say did not want to bed.

23:31

And I think you know that I think

23:33

they sort of limped on with and sort

23:35

of will sell Lot Unit some of the

23:37

campaigns that that they should have kept going

23:39

but it didn't feel like this came from

23:41

the to the heart of the business. says.

23:44

Here that the body shop went

23:46

into administration in the Uk has

23:48

changed hands three times since Florio

23:50

took over to St. Mary that

23:52

the body shop has run it's

23:54

course. No. No. I think the

23:56

body self was in the wrong hands as

23:58

well. I'm thankful that. The shop could be

24:01

re engineered again again. Beach, Police it.

24:03

We are crying out for that type

24:05

of business today. All the tenets of

24:07

what any to put at the heart

24:09

that business and gotten are absolutely more

24:11

relative. I think people have become even

24:13

more conscious. I really think back in

24:16

the eighties people weren't really understanding what

24:18

we were doing to our planet today.

24:20

I think you'd be hard pushed to

24:22

find somebody doesn't understand that. And so

24:24

as a business model, it. Is so

24:26

relevant Saturday Anita died from a

24:29

brain hemorrhage. She was only sixty

24:31

four. He followed the discovery that

24:33

she'd been living with Hepatitis C

24:35

and infected blood transfusion when you

24:37

you were born son being affected

24:40

by had tied. To see actually

24:42

came about from Akron criminal supply chain

24:44

and it's had a siege amount of

24:46

like a negative domino effect on so

24:48

many people's lives. Far beyond the lies

24:51

that have been lost. My mom was

24:53

terrified of death. The impact of that

24:55

on how was she money? That really,

24:57

she knows she's going to die. Yes

25:00

he did. She did. She knew she

25:02

was gonna die because basic she had

25:04

a liver cirrhosis says she found out.

25:06

Very. My mom was really quite clean.

25:08

Living seems very instinctive. Very cited. Say.

25:11

She never really trying see, didn't take drugs

25:13

she didn't like. Fifty Seats says he created

25:15

a lifestyle that day for quite a long

25:18

jazz. A t within her body says she

25:20

was very late to when she found out

25:22

she had Hepatitis C only a few years

25:24

before she at sea died and. A

25:27

hot hot blood pressure because keeps

25:29

terrorists? I mean literally terrified of

25:31

death. And that's why she was

25:33

such a well. When in her action

25:35

and that's what gave us a much

25:37

courage to see always refer to you

25:39

know we should think is this year

25:41

is a last year of our allies

25:43

and act accordingly to she actually died

25:45

of a brain hemorrhage that. The

25:47

pressure of death really

25:49

made her blood pressure

25:51

kind of uncontrollable. And

25:54

she couldn't get the medication and to

25:56

say or on. I think it was at

25:58

the time I thought speak. His of how high

26:00

blood pressure they didn't even think they. Should give

26:02

her a liver transplant. Says you

26:05

know the it did actually kill

26:07

her. In the end she always

26:09

says that she thought leaving money

26:11

to your children was obscene and

26:13

then she left her fortune to

26:15

to good causes to steal mine

26:17

sans in. Early Nice. I never felt like my

26:20

parents' money was my money. we want more up in

26:22

that way say like I just i feel like they

26:24

had them is an enticement till I still don't get

26:26

have never asked my dad for any. Money. My

26:28

life east given me money. My mum.

26:30

Has given me money it's sure.

26:32

but like that is not in

26:34

our culture. My mom loved me

26:36

and she showed how she loved

26:38

makes. Is that read the monstrous

26:41

propose kind of days. money with

26:43

never linked to a deficiency of

26:45

love in a way that we

26:47

also have had the pleasure of

26:49

continuing has kind of ideals, sees

26:51

the foundation. Where the Kicks ass!

26:53

Eventually went for a family. Legacy

26:56

is is her. Presence. Still

26:58

so today. Oh I think

27:00

so I think says i'm not So that's

27:02

really why I don't want to see the

27:05

face of the body so please high streets

27:07

because when you do see that I don't

27:09

think there's anyone who won't know the history

27:11

as it and her legacy is being cause

27:13

I'm actually much more today than I've seen

27:15

in the past. Twenty years because We need

27:18

it. We need. That way to

27:20

work. We need businesses to understand

27:22

that we need to look for

27:24

after and we need to look

27:27

after humanity And we can actually

27:29

creates Rising Healthy. Beautiful businesses to

27:31

create social progress. Is this script

27:33

profit for the individuals who are

27:35

running for? from the universal down

27:38

to the personal. Some.

27:40

Is there any particular memory particular

27:42

story about your mother that that

27:44

really seems to capture her fault

27:47

for you? Please as a lot

27:49

but. As one particular story the I

27:51

just think his brilliant that kind of demonstrates.

27:53

Who she was particularly at

27:55

work. There was this wonderful

27:58

Buddhist. Women he real still know. Sue

28:00

Ray, who really was just like

28:02

a ray of sunshine.

28:05

And people were kind of always questioning

28:07

what does Sue Ray actually do? And

28:09

she was working in the creative art department and

28:12

Sue got fired. The day that she got

28:14

fired, my mum phoned her up and said,

28:16

Sue, I hear you're looking for a job.

28:18

And Sue went, hmm, you could say that.

28:20

She goes, right, I'm going to hedge you

28:23

as the head of the Department of Happiness

28:25

because what you do is create happiness wherever

28:27

you go and you create situations

28:29

where conflicts can be easily resolved.

28:32

So she kind of removed Sue out

28:34

of this kind of corporate situation where

28:36

people didn't understand value. My mum saw

28:39

who she was and gave her her

28:41

own Department of Happiness. Did she make you

28:43

happy? Yeah, I mean, she was hilarious,

28:46

my mum. So there was no stop

28:48

to kind of how much mischief

28:51

that she caused. My thanks

28:53

to Mary Portas for choosing

28:55

her great life, Dame Anita

28:58

Roddick, and to Anita's

29:00

daughter, Sam. Goodbye. Gail

29:05

Cass told friends she was leaving her

29:07

husband Bob, then went missing. On season

29:10

one of The Girlfriends, Bob's ex-girlfriend came

29:12

together to bring him down and seek

29:14

justice. I can't believe this. Now on

29:16

season two, host Carol Fisher is back

29:18

working to solve the mystery of another missing

29:21

woman. It's almost like it's become this moral

29:23

obligation to find her. Listen to The

29:26

Girlfriends, Our Lost Sister, on America's number

29:28

one podcast network, iHeart. Open your free

29:30

iHeart app and search The Girlfriends, Our

29:32

Lost Sister, and start listening.