In early 2020 Varsity Tutors was the largest live learning platform in the U.S., connecting students and professionals with personalized instruction. Then the pandemic hit. After taking quick action to ensure business continuity, Varsity Tutors went back on offense: moving its core business entirely online, adding more small classes, and offering free live large classes. As customers flooded back Varsity Tutors kept innovating, with virtual summer camps, celebrity tutors, and School@Home – which can fully replace conventional schooling. In this conversation, Heidi Robinson, Chief Product Officer at Varsity Tutors and TCV Principal Beth Knuppel discuss how to “predict the weather” in uncertain times, so you can develop the right products at the right time; principles for product design and development in an increasingly virtual world; how to rally and redirect talent into new responsibilities in a crisis; and much more.