Healthy communication is an essential ingredient in any patient-provider relationship, but it is especially critical when delivering challenging or upsetting news. Today's guest, Dr. James Tulsky, understood the importance of healthy patient-provider communication and helped to develop OncoTalk, now VitalTalk, a series of courses that uses hands-on methods to teach advanced communications skills to providers.  Dr. James Tulsky is Chair of the Department of Psychosocial Oncology and Palliative Care at the Dana-Farber Cancer Institute. Dr. Jesse Pines is the Director of the George Washington University Office for Clinical Practice Innovation and a Professor of Emergency Medicine and Health Policy.