The ProvenExperience program at Geisinger Health System is a novel approach to population health and patient engagement. The program's new mobile app actually allows patients to request a refund when they are unhappy with their patient care experience.  Speaking with Dr. Jesse Pines, the Urgent Matters Director who is also a professor of emergency medicine, is Chanin Wendling, the Director of Geisinger in Motion in the Division of Applied Research and Clinical Informatics at Geisinger Health System. She is working to develop a variety of strategies that leverage mobile technology to improve patient engagement and enhance quality of care.