Bruce Wartman
Healthcare Communication: Effective Techniques for CliniciansEpisodes
Episodes of Healthcare Communication
Mark All
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Dennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, discusses the influence of Dr. George Engel, research about the impact of good communication skills and best
Mitchell D. Feldman, MD, MPhil, discusses how to mentor trainees to help them find their purpose and reconnect with their reason for entering the profession; the steps for integrating personal and professional life; the Japanese ikigai as a gui
Rob Shochet, MD, discusses relationship centered communication strategy, three important skill sets, how to use the computer in the exam room and other communication techniques.
John Christensen, PhD, describes the medical conditions where hypnosis is used and verbal techniques on how to use hypnosis by talking to patients to improve outcomes.
Homa Dost, MD, a surgeon in Afghanistan discusses the challenges in finding joy in her work.
Elizabeth Morrison, LCSW, MAC, discusses the fascinating research on empathy's impact on health outcomes and three important techniques to convey empathy.
Kathy Cole-Kelly, MS, MSSW, discusses how to identify medical students who need communication remediation and the specific steps she undertakes to ensure they pass Step 2 CS.
In about a quarter of all patients seen in a year have in a mental health disorder of depression, substance use or anxiety. Unfortunately, clinicians aren't trained on what to do. Oftentimes, the physical symptoms signal an underlying mental is
David Pendleton, DPhil, discusses how to sustain trust, how to address a patient when trust is lost and what to do when is trust undermined.
Howard Beckman, MD, discusses why every clinician needs to know the patients' goals, how articulating goals improves outcomes and helps the clinicians and what the research reflects; he encourages people to continue his innovative research.
Ted Parran, MD, discusses how to deal with the 10 percent of the U.S. population with a substance use disorder, who seek euphoric drugs. How to say NO without jeopardizing the relationship or suffering low patient satisfaction scores, and how t
Kevin Dorsey, MD, PhD, discusses his experiences with patients when he's his genuine self. He describes his empathy course and his students' reactions years later.
Jeannette Shorey, MD, discusses how to conduct a very efficient patient enounter by learning non-verbal cues, which can save time for a clinician, how to handle mixed messages, how mirroring can influence the patient.
Anthony Suchman, MD, MA, FACP, talks about the three guideposts for developing relationships, the mistakes that clinicians make in developing relationships with patients and how clinician can quickly develop relationships with patients in the e
Marcus Engel, MS, CXPX, CSP, discusses the most impactful words, which clinicians said to him, after being blinded in a horrific automobile accident and spending over six weeks in the hospital. Learn more about Marcus at MarcusEngel.com and rea
Lisa Sanders, MD, is author of the popular Diagnosis column for the New York Times Magazine, which inspired the Fox TV program, House M.D. Her previous NYT column, Think Like a Doctor, was the inspiration for a seven-hour documentary series ab
Elaine Khoong, MD, MS, discusses the rationale for using certified medical interpreters and the astounding error rate when ad hoc (e.g. family member) interpreters are used, how you explain to patients that you want to use a certified medical
Co-author of the DocCom module on high performance teams, Carol Mostow, LICSW, discusses the RESPECT model, an acronym for Respect, Explanatory model, Social context, Power, Empathy, Concerns and Trust. Learn how using a quick technique can cha
Susmita Pati, MD, MPH, Chief Medical Program Advisor for the Alan Alda Center for Communicating Science at Stony Brook University discusses what individuals, teams and systems can do to rekindle joy.
Listen to renowned author and cardiologist, Eric Topol, MD, discuss the five qualities of deep understanding and how clinicians can incorporate them into their practice, using smart phone technology to bond with the patient and crying with a pa
Well-known book author Danielle Ofri, MD, PhD, discusses how listening affects the quality of what patients say, the golden minute, full frontal listening and how listening impacts diagnostic error and burnout.
Kelly McCutcheon Adams, MSW, LCSW, talks about IHI's Conversation Ready project and end of life conversations. Learn how systems can become ready; the Conversation Ready principles: Exemplify, Connect, Engage and Steward all of which are the fo
Krista Hirschmann, PhD, discusses a unique methodology for motivating patients to manage their care and helping patients to take control of their situation, so they don't feel so overwhelmed.
Sateesh Arja, MD,MPH, discusses using humanities to inspire empathy; incorporating NURS and PEARLS technique to develop empathy and the challenges to empathy.
Tom Campbell, MD, author of DocCom module on the Family Interview, explains how is the family interview different, the first steps in the family interview, the importance of the genogram, techniques to handle the disruptive family member and th
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