On this episode of Healthcare Market Matrix, host John Farkas is joined by Dr. Jennie Byrne, an advisor for healthcare innovators, like LunaJoy Health and PsychNow, and co-founder of Belong Health. Additionally, Dr. Byrne is an established author, writing two important books, Work Smart, a guide on leveraging brain and behavioral science to enhance productivity, and Moral Injury: Healing the Healers, which is shedding light on the pressing clinician crisis that’s surrounding the American healthcare system. 

As a board-certified psychiatrist with an MD and a PhD in neuroscience, Dr. Byrne offers a unique perspective on the biological and psychological aspects of human behavior and health. Throughout the episode, John and Dr. Byrne dive into the pervasive erosion of trust within the healthcare system among patients, practitioners, and administrators. Dr. Byrne highlights the concept of moral injury, a deeper issue that goes beyond burnout, where healthcare providers feel unable to give proper care due to systemic barriers.

Today’s discussion underscores the misalignment between clinicians and administration, outdated technology, and staff shortages, effectively exacerbating trust issues. Dr. Byrne advocates for technology companies to shadow healthcare providers to gain genuine insights into their challenges, promoting a culture of empathy, creative collaboration, and informed technological solutions. She also emphasizes the use of common language to bridge the gap between tech developers and clinicians, suggesting that tech companies build trust through ongoing education, peer-led learning, and active listening.

Show Notes

(1:43) Introducing Dr. Jennie Byrne

(4:57) About Dr. Byrne’s Background and Her Writing Journey

(9:56) Weighing the Fear Factors Associated with New Technology

(17:37) Systemic Factors That Contribute to Moral Injury

(26:36) Factors That Influence Trust

(36:11) BUilding Bridges of Understanding Between Clinicians and Tech

(42:05) Embracing Technology in Healthcare’s Innovative World

(48:49) Closing Thoughts

Links

John Farkas

Ratio

Dr. Jennie Byrne, MD, PhD

Belong Health

Work Smart

Moral Injury: Healing the Healers