High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. 

John Babin, Director of Facilities Management, Bayou Region, Ochsner Health, joins us. John oversees St. Anne's, a Critical Access Hospital, and two other Ochsner Bayou Region hospitals. John's region is located about 60 miles southwest of New Orleans.

In this episode, we discuss:

• The environment in a Critical Access Hospital, including the sense of community that is felt; 
• St. Anne's  weathering Hurricane Ida, a powerful storm whose eye passed directly over St. Anne's in 2021; 
• The meaning of the term  "funds confiscated by the clinical side;" 
• Changing the organization's perception of facilities;
• The importance of communication;
• Attracting new employees;
• Implementing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) in the facilities department. 

As always, thank you for listening!

Watch  the Healthcare Facilities Network

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