High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.

As a Director, one of the toughest decisions you may face is whether or not to evacuate a hospital in an emergency situation, like an equipment failure on a warm summer day. John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, faced this exact scenario. In this podcast episode, John shares how employee autonomy played a crucial role in creating a positive outcome for the hospital. 

Tune in to learn more about John's leadership journey, including his time in the Marine Corps, and why hesitation can be detrimental to seizing opportunities. Other topics discussed include:

• Dealing with stress
• Letting go 
• The role of the Drill Instructor
• Hesitation kills opportunity
• A Chiller emergency
• Acting with autonomy
• Instilling a customer service approach
• Delivering bad news 
• Employee self-worth
• "We mentor and teach each other"
• A path from the Marine Corps to healthcare facilities

As always, thank you for listening.

This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.

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