As crucial professionals in the healthcare continuum, home medical equipment (HME) providers must keep evolving and embracing change to better serve their patients. Matt Gruskin, Chief Operating Officer of the Board of Certification and Accredi

Integrating Quality Improvement into Day-to-Day Activities

Sep 20th, 2023 25m 57s

Quality improvement is an integral part of achieving Home Medical Equipment accreditation and maintaining it. But how is quality improvement defined for an HME business, and what role should it play in a provider’s daily routine? Sandra C. Cana

Episode 088 – People Power: Staffing for Success in an Ever-Changing World

Jun 30th, 2023 26m 9s

An HME supplier’s success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do. But needing to frequently recruit, train, and onboard new staffers is costly in both time and

Episode 087 – RCM and Security

May 8th, 2023 26m 55s

Many HME providers are opting to outsource their revenue cycle management or parts of their RCM for a lot of different reasons. Most of those reasons are focused on optimizing business performance, but there’s one more reason that might not imm

Episode 086 – Solving HME’s Tricky Staffing Challenges

Feb 28th, 2023 22m 22s

The owners, operators and management of HME providers are currently contending with a tricky problem: There are certain roles within the HME business that require specialized knowledge, professionalism and dedication, yet the current job market

Episode 085 – Outsourcing & Analytics

Feb 17th, 2023 30m 13s

HME businesses are facing staffing challenges that are impacting both their top and bottom lines, but there are outsourcing solutions that can help them. However, the key is to do it right, which means measurement and analytics. What are the me

Episode 084 – Outcomes-Based Sales

Jan 25th, 2023 16m 22s

We’ve all heard of outcomes-based and value-based care and how that trend is impacting provider care and business operations for HME providers, but what about sales? How do providers win over key referral partner and payer relationships in that

Episode 083 – Medicare Advantage Audits

Jan 11th, 2023 15m 55s

Recent CMS audits of Medicare Advantage health plans uncovered roughly $12 million in net overpayments. Moreover, CMS said it was going to extrapolate the payment error rates across all Medicare Advantage plans to recoup an estimated $650 milli

What’s New for Medtrade East

Oct 14th, 2022 13m 42s

In less than two weeks, the industry will pack its bags to attend Medtrade East, which runs Oct. 24-26 at Atlanta’s Georgia World Congress Center. This year marks some changes for the event before it moves to Dallas in 2023, and Show Director Y

Episode 081 – The Strategic Value of Accreditation

Sep 30th, 2022 18m 50s

Medicare accreditation goes much deeper than simply being able to bill Medicare as a DMEPOS supplier. In fact, accreditation has considerable strategic value for HME providers when it comes to differentiating themselves in their marketplace, un

Episode 080 – DMEPOS Retailer Certification

Sep 27th, 2022 22m 56s

Everyone HME provider knows that if you’re going to be a DMEPOS supplier, then you need to be accredited to bill Medicare. But what if you’re an HME provider that doesn’t supply Medicare? More specifically, what if you’re a retail provider and

Episode 079 – Technology Building Blocks for HME & CRT Providers

Sep 16th, 2022 27m 53s

Running an HME or CRT business is filled with a dizzying array of complex workflows and unique business, funding and care protocols, practices and procedures. That’s why Bill Paul, who, as a one-time CRT provider, built a series of technology t

Episode 078 – Reassuring Retail HME Customers During Tough Times

Sep 9th, 2022 21m 39s

Ask any retail HME provider, and they’ll tell you that customer attitudes concerning the economy are impacting their buying habits. That’s not surprising, as monthly consumer sentiment data bears that out. Simply put, consumers are worried. So,

Episode 077 – Automated Resupply for Sleep

Aug 18th, 2022 25m 33s

Resupply plays a pivotal role not only in sleep apnea patients’ therapy compliance and outcomes, but in the health of an HME provider’s business performance as well. That said, sleep resupply requires managing an enormous number of details for

Episode 076 — Medicare and Seat Elevation Funding

Aug 9th, 2022 28m 44s

Could Medicare finally fund seat elevation systems for power wheelchairs? For the first time ever, it’s looking possible. Medicare is opening its NCD up to review, which would mean a public comment period, and setting the stage for that was a v

Episode 075 – Telehealth Innovations for HME Providers

Jun 28th, 2022 29m 48s

Up until the Covid-19 public health emergency was declared, telehealth wasn’t at the top of the list of HME providers’ priorities. Now, telehealth has become the norm in U.S. healthcare. Dr. Scott Martin, the medical director of TeleHealth Clin

Episode 074 – Hospital Security and HME Sales

Jun 23rd, 2022 26m 34s

On June 1 an armed assailant entered Tulsa, Okla.’s Saint Francis Hospital and opened fire, killing four people and injuring a number of other victims. How has that event impacted hospital security, and how might that in turn impact HME sales p

Episode 073 – Simplifying the Transition to Homecare

Jun 1st, 2022 30m 16s

The transition to the homecare setting represents an omnipresent challenge for anyone involved in post-acute care — and particularly for HME providers. Vijay Kedar is the co-founder and CEO of Tomorrow Health, a company that has created a syste

Episode 072 – Product Protection Plans for Retail HME

May 23rd, 2022 19m 47s

We’re familiar with protection plans in our personal life, but there are some strong arguments why HME providers should consider offering them to their retail customers. MedGuard Protection Plans, is now offering these plans to the HME industry

Episode 071 – The Key to Patient Engagement

May 16th, 2022 26m 42s

The world of HME is all about patient relationships — putting the patient front and center in the process. Maintaining patient relationships and maximizing patient engagement results in improved compliance and increased referrals. And it turns

Episode 070 – The Return of VGM Heartland

May 13th, 2022 10m 43s

VGM’s Heartland Conference is making its return as fully in-person event on June 13-15 in VGM’s hometown of Waterloo, Iowa, and is offering a lot of new features as well as familiar favorites. Conference Chair Jill Blaser visits the HMEB podcas

Episode 069 — Healthcare Vertical Integration and HME

May 3rd, 2022 14m 21s

Vertical integration is a term that gets tossed around in healthcare, but what does it mean for the home medical equipment industry, and what should providers know about the trend? Laura Williard of the American Association for Homecare explain

Episode 068 — Whither Competitive Bidding Round 2024

Apr 7th, 2022 13m 17s

Have you been wondering about Round 2024 of competitive bidding? You’re not alone. AAHomecare’s Vice President of Regulatory Affairs Kim Brummett sat down with HMEB during this week’s Medtrade West event to discuss how the next round of competi

Episode 067 — H.R. 6641 and Preserving the 75/25 Rate

Mar 24th, 2022 30m 27s

HME industry advocates are currently focused on two pivotal legislative fights: advancing H.R. 6641 and working with Senate contacts on approaches to preserve the current 75/25 blended rate for non-rural, non-CBA suppliers beyond the end of the

Episode 066 — A Sneak Peek at Medtrade West

Mar 11th, 2022 14m 19s

With Covid-19 on the wane, Medtrade West is returning to Arizona’s Phoenix Convention Center April 4-6, and the show offers some new features and creative tweaks on existing show content. In this episode, Medtrade Show Director York Schwab pull