In this episode, I’m really excited to have as my guest, Sheila Heen, co-author of Difficult Conversations and Thanks for the Feedback, She is Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School.Her corporate clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, MetLife, Novartis, Standard Bank of South Africa, Unilever, among others. She often work with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector, she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House. She's spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She's appeared on shows as diverse as Oprah and the G. Gordon Liddy Show, NPR’s Diane Rehm Show, Fox News, NPR’s Market Money, and CNBC’s Power Lunch.

In our discussion, Sheila and I talked about:

Beginning the difficult conversations process with self-exploration

The three types of feedback and the importance of appreciation

How to give and receive valuable feedback

Listen to the podcast to learn more.

https://innovabiz.co/sheilaheen (Show Notes and Blog)

https://innovabiz.com.au/innovabuzz (The Podcasts)