Insurance agents are going the way of the travel agent. That's a story heard frequently in the industry. Becky and Laird talk about the comparison between insurance agents and travel agents. Plus, we got a new toy for the show.The travel agent's problem (https://seths.blog/2019/12/the-travel-agents-problem/)CES2020: The Rise of a New DWI (Driving While Interacting?) (https://www.linkedin.com/pulse/ces2020-rise-new-dwi-driving-while-interacting-mark-breading/?trackingId=YGn%2FDoMtaJVlThdEp4QrAA%3D%3D)