In a rich and varied conversation, Maya and Andrew touch on important differentiators for brokers as they look to market and highlight their value add. From pricing and personal service to the role played in simplifying complexity and accessing

Ep. 5 - New regulations: an opportunity to evolve your business?

Jul 20th, 2018 14m 12s

The RDR (Retail Distribution Review) process is driving a number of regulatory reforms that put caps on fee earnings, challenging insurers and intermediaries to be more focused on due diligence processes, and demanding significantly more in res

Ep. 4 - Commercial Property: The Changing Nature of Risk

Feb 15th, 2018 11m 14s

The recently launched risk management app from Santam is proving popular among brokers as a tool to better understand and advise on risk management and integrates well with new business and renewal processes. Andrew Coutts also reflects on some

Ep. 3 - What's happening in 2018?

Jan 24th, 2018 12m 12s

Apart from turning 100-years-old this year, Santam is excited about a number of developments in 2018, such as the introduction and enhancement of our digital tools, our broker roadshows to 20 locations, as well as a partnership with Risk Africa

-DELETED- Reflecting on 2017

Nov 28th, 2017 19m 3s

Santam — Intermediaries continue to positively impact clients’ lives, and in what was a tough year - punctuated by major natural disasters - many lessons were learned. Facing some fundamental shifts in the industry, intermediaries also remain a

Ep. 2 - Reflecting on 2017

Nov 28th, 2017 19m 3s

Intermediaries continue to positively impact clients’ lives, and in what was a tough year - punctuated by major natural disasters - many lessons were learned. Facing some fundamental shifts in the industry, intermediaries also remain at the cen

Ep. 1 - The value of insurance (in the context of catastrophes)

Nov 16th, 2017 11m 24s

Intermediaries understand customers' personal needs and the complexity of the South African market. In a world where complexity is increasing, they act as risk managers in the face of economic and climate change shifts. Touching on the devastat

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