Accrew
It’s Going to be Good: Building Your Accounting Firm
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Accrew
It’s Going to be Good: Building Your Accounting FirmEpisodes
Accrew
It’s Going to be Good: Building Your Accounting Firm
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It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it. Our conversation continues around this idea, which
It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it. For us, that's been a key element to our growth th
Anna and Jill continue their conversation around networking, referrals and doing business in a way that builds trust.Giving and receiving referrals is a huge part of a service-based business. But knowing how to do this isn't necessarily intuiti
We genuinely believe that the way you show up in one thing is typically how you show up in most things. This is also what people assume when you run a referral-based business. When it comes to business, your professional reputation matters. Thi
Anna and Jill continue their discussion on Patrick Lencioni's The Ideal Team Player.Humility can look different than we think. Being confident AND knowing there is more to learn is our definition of true humility. It's easy to spot a superiorit
What does it look like to be an Ideal Team Player? We all bring different strengths and skills to an organization, but how can you build a team that works in alignment AND complements each other? Patrick Lencioni at The Table Group built a too
It's so easy to silo information or for you or your team to intentionally or unintentionally gatekeep information about systems, tools, or even clients. So how do you democratize information, so you've got access to the things your team knows,
Most companies know it's good to do training and development. But how can you actually build a culture around continuous growth, where your team is empowered to upskill?You have to understand and believe in the actual benefits before you decide
It's so easy to assume that we must solve the problems that come up in business. Whether it's because you are a technician turned business owner and actually are the most expert person on your team or because you've trained your team to come to
Effective client relationships always start with effective communication. From the way we approach sales to how we're going to work together ongoing all the way to ending services, working with clients should feel collaborative. And for it to b
Whether it's saying "yes" to more than we should or shifting our priorities to make something "work," it's so easy to act in a way that makes other people like us. But when we don't have a clear North Star, we prioritize making the person in fr
When we get to the point where we're overworked, becoming too essential or handling too many problems, it's really appealing to throw a person at the work or at the problem. But how often does that actually work? So, if delegation through abdi
January, and busy season in general, can make us feel like we just need to survive. We know it will always be more, but what if it was possible to set ourselves up well for a full, but truly sustainable busy season? When busy season feels like
We're looking back on this year and looking ahead to next year. Listen in as Jill and Anna talk about this year, what they've learned and what they're looking forward to in the year to come! Podcast Sponsors + Advertisers:AccrewFollow the Goin
The goal of time off is to rest, find balance, and "sharpen the saw," so we return to our work refreshed. How can you encourage employees to take time, model taking time off yourself, and build a culture around time off well, so there is no fel
Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season? Answering questions in a way that encourages people to continue asking quest
Making our busy season easier is a top priority at Accrew! It comes every single year, and yet, we are constantly surprised by the intensity of busy season! There will always be more to do - more questions, more back and forth with clients and
A zero-sum game is the idea that one person's gain is equivalent to another's loss. But is that how it is? Or how it has to be?One of our core values is "Be excited to learn and generous with your knowledge," so sharing what we know is built in
Clients tend to work with people they like first, then think they can trust, and lastly, people they think are competent. For a client, they tend to start with "Do I like them?" That then progresses to "Do I think I can trust them?" and then, l
Emotions aren't actions. But they are really good "dashboard lights" that can show us a lot about what's happening under the surface. Experiencing negative and positive feelings at work is inevitable, but it's how we respond that really matters
What do you do when the company you lead starts to feel like a job you might actually hate?The bad news is that no one can answer that for you. The good news is that it just requires that you start! As a business owner, all options are options.
It's easy to conflate the work you're "good at" with the work you should be doing. And it's so hard to prioritize the work that you may actually enjoy, because it doesn't feel like "real work." As leaders, we spend so much of our time doing thi
When your company gets to a certain size, you start to feel like you can't grow without hiring or promoting more managers. But great managers are hard to find! And finding one who is also an expert in their field is even harder; it's like tryin
It's too easy to get into the weeds of running a business and never really pop your head up to see the bigger picture. We're firm believers that taking a step back and looking at things from a different "elevation" can take you and your firm to
Mistakes are inevitable. How you handle them is what really matters.When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Ov
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