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Christopher Frey
Karen Isn't Always RightEpisodes
Christopher Frey
Karen Isn't Always Right
A weekly Business podcast
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Episodes of Karen Isn't Always Right
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Gretchen has been on KIAR before and wanted to come back on to further discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavior happens even well-tempered people and how there are
Joshua Fowler - Joshua works at an auto parts supply company out on the east coast. To my surprise, that industry gets a lot more Karens than one would think. We talk about one particularly methy one that ended in a bad Yelp review. Enjoy!--
Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important it is to sometimes just swallow your pride in an e
Micajosiah has been a manager in the grocery business and shares the importance of finding your calm. He also talks about how a consistent schedule in the service industry can be invaluable in mitigating anxiety when feeling overwhelmed. Supe
Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a comp
Ryan has been a variety of customer facing jobs, is a former marine, and my oldest friend. We talk about the importance of developing a rapport and doing customer service face to face and why the fast pace of life may have led to an overall dec
My guest today is Jim Lenderts, Marijuana Enforcement Officer for the Ft. Collins, CO Police Department. He gave us the police officer perspective of customer service and shared some fantastic insight into keeping cool under pressure, emotiona
The great and powerful Jeff joins KIAR again --- Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support
Chris is the manager of a furniture store and he comes to us today to talk about how to head things off at the pass with Karen, who Karen actually is, and what it's like to be videotaped during a Karen altercation. Great guy and insightful
Today's guest is Nicholas Hinrichsen, Stanford MBA and founder of an online used car sales company called Carlypso. Buying a used car is a very emotional decision and Nicholas is sharing his experience with escalated customers.In 2017, Nichola
Sherell is a an up and coming General Manager with Cinemark Theatres as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included some serious determination. We also talked about the impor
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone ex
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone ex
We're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging
Michael Venner is an outstanding GM for Cinemark Theatres in the Dallas area. Michael is someone who is constantly thinking of new and better approaches to things and does an amazing job of conveying this to everyone and genuinely being th
Renae is a former GM for AMC Theatres and was one of the best bosses I've ever worked for. She's now in the banking industry and gives great advice on keeping it together and standing ground to a Karen. I love her direct and no nonsense
Oscar is a GM with Cinemark Theatres and I'm a big fan of the guy. On this episode, we talk about his stint as an auditor, the difference in Guests in a discount market vs. first run and the importance of having great teams.Karen Isn't
Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone ex
Susan and I discuss a lot of the challenges we face in the day to day running of a theatre, but also talk a lot about what has kept us going in the industry for so long. Susan has been through a great deal in her career and she still keeps a
Brady Tyler, Talent Development Specialist for Cinemark Theatres joins us today. Brady is a face known to many within the Cinemark ranks and got his start taking care of customers from the very beginning of his career. Now he helps the rest
Brandon and I first crossed paths when he was my auditor back in 2007. Pretty sure it was my worst audit in my career and yet, I couldn't help but still like him as he's one of the friendliest and approachable people I've ever met. Next t
Wayne is a good friend of mine and a fellow Theatre General Manager. I'm not sure I've ever met someone as passionate about doing things the right way and standing up for what you believe in. Today, we talk a great deal about leadership
Mike and I met when I moved recently and I was in his restaurant and I asked my server if she knew anyone who'd like to come on my podcast to talk about working in the service industry. She didn't hesitate to put me in touch with Mike. Whil
Heather takes us thru how she got her 1st job at a theatre and worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated people I've ever come to know. Also, I figured if I could co
Christopher peruses and comments on the FB page, "No KaReN" and its associated comments. Interesting stuff in there.--- Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support
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