In this world exclusive masterclass with Akshay Anand, hosted by Brad Busch we focus on ITIL 4’s guiding principles.

Akshay was the Product Ambassador of ITIL 4, a former ITIL Global Ambassador and now a Principle Solutions Architect at Atlassian. I am privileged to have Akshay as our first guest.

Brad is a CISO with extensive experience at the management and board level in Cyber Security, DevOps, Digital & Cloud transformation.  I am honoured to have both of these wonderful people as part of my Humanising IT™ Masterclass series.

This Masterclass provides an unpreceded opportunity to learn from one of the most knowledgeable and influential people within the ITIL 4 architect team.  In this inaugural class, Akshay shares his world exclusive insights on missing and crucial components from each guiding principle. 

Akshay also shares his view that many people underestimate the power of the guiding principles, his opinion is that people come away from an ITIL training course with only a “surface” understanding: