In this episode of "Leaders in Medical Billing," I had the pleasure of speaking with Jeff Robertson, the CEO of Nexsys Billing and Practice Management. Jeff brings a wealth of experience with 27 years in the industry, starting from owning a DME company to transitioning into revenue cycle management (RCM).

Jeff shared his journey, which began with selling EMR software and evolved into providing comprehensive RCM services. His company initially focused on primary care and expanded to various specialties, with significant operations in New York and California. Jeff's passion for problem-solving and helping physicians optimize their workflows was evident throughout our conversation.

We delved into the exciting advancements in healthcare technology, particularly in automation and AI. Jeff highlighted a standout tool, Raxia, which uses AI to optimize patient statement delivery, significantly improving payment collection rates. He also discussed the challenges of integrating new technologies and the importance of future-proofing businesses in the ever-evolving medical billing landscape.

One of the critical challenges Jeff mentioned is the high turnover and low skill level at the front desk of medical practices, which often leads to billing errors. To address this, Nexsys Billing is proactively verifying patient information before appointments to reduce claim denials.

Looking ahead, Jeff remains committed to staying at the forefront of technology and continuing to provide exceptional service to his clients. He emphasized the importance of maintaining a balanced life while navigating the dynamic healthcare industry.

For more insights and takeaways, visit leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at 4DGlobalInc.com.

[00:02:32] Evolution from EMR to RCM.

[00:05:17] Workflow challenges in clinics.

[00:08:55] Sales team evolution.

[00:13:08] Patient statements using AI.

[00:15:36] Future of healthcare trends.

[00:20:26] Automation in healthcare billing.

[00:23:48] Front desk denials and training.

[00:26:13] Elevating the RCM profession.