It’s easy to find advice and tips on how to give feedback, but much more difficult on how to collect feedback observations. What should you observe, what do you look for, and what benchmarks should you use? Join Todd Averett and Todd Chandler as they wrestle with these questions.

Resource articles:* How to Observe Employee Performance by Tom Ryan http://smallbusiness.chron.com/observe-employee-performance-19393.html* Observation - A Critical Leadership Skill by Andrew Cox http://ezinearticles.com/?Observation---A-Critical-Leadership-Skill&id=743048* Becoming a Great Observer by Joe Navarro https://www.psychologytoday.com/blog/spycatcher/201201/becoming-great-observer