Episode Transcript
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0:01
Welcome to Marketing School, the only
0:03
podcast that provides daily top level
0:05
marketing tips and strategies from entrepreneurs
0:08
that practice what they preach and live
0:10
what they teach. Let's start leveling
0:12
up your marketing knowledge with your instructors,
0:15
Neil Patel and Eric Sue. All
0:19
right, guys, before we start, we got a special message
0:22
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0:50
Today we are going to talk about three pieces
0:52
of data that are key to marketing,
0:55
so I'll go first. Then, one piece of data
0:58
that a lot of people aren't tracking is LTV.
1:00
People track conversion rates, but as
1:02
a marketer, stop focusing on how much revenue
1:05
you generate in the short run. Focus on
1:07
how much revenue you generate in the long run.
1:09
Someone wants to ask one of my buddies. What's the difference
1:11
between the seven figure, eight figure and nine figure
1:13
company. A seven figure company will spend
1:16
money on marketing and they want to make I'm going to like
1:18
on day one. An eight figure company
1:20
will spend money on marketing and they just want
1:22
to break even and overtime make more
1:25
money. A nine figure company is willing to
1:27
lose money to get the customer because they optimize
1:29
for the lifetime value of the customer. Optimize
1:32
for the lifetime value. Make sure you track this.
1:34
And even though marketers might argue that this
1:36
is not a thing for marketers, the marketers
1:39
that do understand the power of retention are
1:41
levels above the ones that are just strictly focused
1:43
on acquisition, which we talked about a couple episodes
1:46
ago. If you understand acquisition well, which
1:48
you should because you're a marketer, but you're looking
1:50
at retention rates, then what happens is you're
1:52
plugging the leaky buckets and then you're really aligning
1:54
with product. And when you align with
1:56
product, what's going to help at the end of the day
1:59
is if you have good retention, and that's going to help your LTV
2:01
as well. Last, but not least,
2:04
and this whole episode. If you think about the
2:06
pieces of marketing data I talked about LTV,
2:08
which is lifetime, Eric talks about retention.
2:10
They go hand in hand, and the third
2:13
one, which also goes hand in hand with the first
2:15
two. And the reason we're mentioning this is this
2:17
is how you're going to scale in the future is
2:20
up sales and down sALS. So as long as you optimize
2:22
for all three, you can have a much bigger company.
2:25
If you look at the cost for advertising, it's
2:27
increasing. Paid marketing. Whether
2:30
you like it or hate it, it's a great way to scale.
2:32
But because it's continually going up in costs,
2:34
the only way for you to make the numbers work is to
2:36
continually have more upsals and down cells,
2:38
Right Eric, when you mentioned retention helps
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people come back and keep buying from you like
2:43
Amazon, Optimizing for LTV
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encompasses all of this, but you
2:47
need to get the upsals and down cells going
2:49
because then it makes paid advertising
2:51
much more profitable and it can make the economics
2:54
work. So when you're doing paid advertising like oh,
2:56
it's too expensive, doesn't convert well enough,
2:58
it's probably because you don't have enough upsells and down
3:01
cells or retention and you're not optimizing
3:03
for the LTV. And the other thing
3:05
is a couple episodes ago we talked about
3:07
into its twelve billion dollars acquisition of Mailchip.
3:09
That's a perfect example of Into
3:12
it trying to cross sell, upsell, and then also
3:14
take Mailchimp's users and do the same
3:16
thing with their stuff. Right, So it's they're kind of
3:18
cross pollinating and it's a one plus one
3:20
equals five scenario. Okay, So if
3:22
you want to learn more stuff about m and a more creative
3:24
marketing stuff, more business stuff, well,
3:27
our live event, the Growth Accelerator, happening
3:29
in November, November seven to the ninth in
3:31
Miami. It's going to be outdoors. Now is the time
3:33
to apply. Right now. We've got a couple more seats available
3:36
and we will catch you tomorrow. We
3:39
appreciate you joining us for this session
3:41
of Marketing School. Be sure to rate,
3:43
review, and subscribe to the show and visit
3:46
marketingschool dot io for more resources
3:48
based on today's topic, as well as access
3:51
to more episodes that will help you find
3:53
true marketing success. That's
3:55
marketingschool dot io until
3:58
next time. Class dismissed
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