Everyone has them, you're human but, we're never seemingly allowed to express them. We all know when something is wrong and we get in our heads. It takes hearing our own voice to realise what we need to do. That means being heard. Emotions make others uncomfortable, maybe due to their own unease with emotions. Clichés and nices words play down and unintentionally invalidate what people are feeling. Sometimes people don't want solutions, they know them already. They just need to be heard.